My parents bought a late 2013 Macbook in 2014. All of a sudden the keyboard and trackpad have started to work erratically. The trackpad doesn't work anymore, and the keyboard is almost unusable as you need to type each character multiple times. If I plug in an external keyboard or mouse, they of course work very well.
I tried doing an SMC and NVRAM reset which didn't fix the issue. Nothing was ever dropped on the Macbook, and it actually stayed on their computer desk for the last 5 years. There is no battery swelling or other sign of any issue.
I've seen a thread on another forum that indicated that just changing the trackpad (with cable) could fix the issue.
1) Since my parents are not really into "do your own repair", I was wondering if Apple could give some form of credit toward the purchase of a new Macbook?
2) Would you think that a repair is worth it just for the resale value?
Any comment or help is welcome!
I tried doing an SMC and NVRAM reset which didn't fix the issue. Nothing was ever dropped on the Macbook, and it actually stayed on their computer desk for the last 5 years. There is no battery swelling or other sign of any issue.
I've seen a thread on another forum that indicated that just changing the trackpad (with cable) could fix the issue.
1) Since my parents are not really into "do your own repair", I was wondering if Apple could give some form of credit toward the purchase of a new Macbook?
2) Would you think that a repair is worth it just for the resale value?
Any comment or help is welcome!