LG Ultrafine 5k really low mic volume

[pshifrin]

Just got the boss with a brand new M1 MBA and the Ultrafine 5k. On all zoom / google meet calls, his mic volume is really, really low. I remote controlled his computer and verified that the 5k mic / camera is selected as the active and not the MBA (which is in clamshell).

Any ideas? I asked him to double check there was no protective plastic on the mic / camera and he said no.

 

[satcomer]

If you have connection then on affect Mac open System Preferences->Sound pane and check the input level!

 

[pshifrin]

If you have connection then on affect Mac open System Preferences->Sound pane and check the input level!

It's all the way up. Applying 11.2 update and installing LG screen manager to check for firmware and then will report back...

 

[satcomer]

It's all the way up. Applying 11.2 update and installing LG screen manager to check for firmware and then will report back...

also check the preferences of that app! I say this because throw out Mac OS X and Mac OS it was up to developer that controlled every the sound within their app! To see if the program has it’s own sounds settings!

 

[pshifrin]

It's not that either. Every software setting is correct. The only temporary solution is to open the laptop and use that mic. there is definitely something wrong with this unit.

 

[Weaselboy]

there is definitely something wrong with this unit.

I'd say so... I've used my LG 5K for Facetime and have no mic volume issues.