Hi All,
Got a macBook pro mid 2012 model.
The other day it refused to boot up, the temperature under the battery increased quite rapidly to the point that I couldn't bear the heat and then it froze on the grey screen for about ten minutes before displaying the prohibited sign.
As I bought it on the educational package I was under the assumption that it was covered for three years, which incidentally the sales person had advised me of when purchased.
So I ring Apple and I eventually get through to someone who basically tells me that it isn't under warranty.
Well, I'm not an idiot on this king of thing so I tried to fix it.
I went into disk utilities and everything tested OK.
I tried booting up in the safe mode but mid way through the command line information it all froze and the black background went white and corrupted.
At this point I'm thinking maybe graphics card here.
Next step was to boot off an external drive and all was well. So perhaps not graphics after all.
Time to take the old hard drive out and try installing an SSD. Which worked to perfection. No issues, everything appears well and the machine is a bit of a speed demon.
The old HDD went into an enclosure and I dragged all the data onto the SSD.
At which point I get a call back from Apple. Basically apologising for my not getting the extended warranty as part of the student package and asking if I could bring the macbook into store where they will see what they can do as they feel they owe me a gesture.
So I've got a genius appointment but I'm actually wondering what they can actually do now.
In advance I've put the original HDD back in and reinstalled everything, working quite nicely but I'm obviously a bit suspicious of it's longevity now.
Now i'm in a position where I'd rather they didn't swap the macbook out (would that even be an option) as I've put 16gb in and can't find the stock 4gb.
I've also got a working macbook, unless there is an internal temperature log then it's not likely that any issue can be duplicated in store and I know that there wasn't any obvious damage inside.
Does anyone know what the likely genius position is likely to be and what could be on the table here?
Thanks in advance
Got a macBook pro mid 2012 model.
The other day it refused to boot up, the temperature under the battery increased quite rapidly to the point that I couldn't bear the heat and then it froze on the grey screen for about ten minutes before displaying the prohibited sign.
As I bought it on the educational package I was under the assumption that it was covered for three years, which incidentally the sales person had advised me of when purchased.
So I ring Apple and I eventually get through to someone who basically tells me that it isn't under warranty.
Well, I'm not an idiot on this king of thing so I tried to fix it.
I went into disk utilities and everything tested OK.
I tried booting up in the safe mode but mid way through the command line information it all froze and the black background went white and corrupted.
At this point I'm thinking maybe graphics card here.
Next step was to boot off an external drive and all was well. So perhaps not graphics after all.
Time to take the old hard drive out and try installing an SSD. Which worked to perfection. No issues, everything appears well and the machine is a bit of a speed demon.
The old HDD went into an enclosure and I dragged all the data onto the SSD.
At which point I get a call back from Apple. Basically apologising for my not getting the extended warranty as part of the student package and asking if I could bring the macbook into store where they will see what they can do as they feel they owe me a gesture.
So I've got a genius appointment but I'm actually wondering what they can actually do now.
In advance I've put the original HDD back in and reinstalled everything, working quite nicely but I'm obviously a bit suspicious of it's longevity now.
Now i'm in a position where I'd rather they didn't swap the macbook out (would that even be an option) as I've put 16gb in and can't find the stock 4gb.
I've also got a working macbook, unless there is an internal temperature log then it's not likely that any issue can be duplicated in store and I know that there wasn't any obvious damage inside.
Does anyone know what the likely genius position is likely to be and what could be on the table here?
Thanks in advance