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Lion 10.7 unable to download iLife or iWork after new versions launched

G

geraldpauljones

macrumors newbie
Original poster
Oct 24, 2013
3
0
I previously purchased iLife & iWork from the mac app store on an older mac (2006 Macbook Pro) - limited to Lion / 10.7

I now need to re-download those apps on 10.7 but the links in the "Purchases" tab of the mac app store simply bring up the error message:

"[app] can’t be installed on “Macintosh HD” because Mac OS X version 10.9 or later is required."

Does anyone know how to access the older download versions for previous OS X versions?
 
Previously purchased

I'm not trying to get the free upgrade.

I don't have copies of these apps on my computer - and should be able to download previously purchased apps from the mac app store on Lion 10.7

But since the updates there seems to be no way to reinstall previously purchased iLife or iWork on older macs unable to upgrade to Mavericks 10.9

Shouldn't the mac app store recognise the current operating system and offer the last compatible versions of the iLife / iWork software?
 
geraldpauljones said:
I'm not trying to get the free upgrade.

I don't have copies of these apps on my computer - and should be able to download previously purchased apps from the mac app store on Lion 10.7

But since the updates there seems to be no way to reinstall previously purchased iLife or iWork on older macs unable to upgrade to Mavericks 10.9

Shouldn't the mac app store recognise the current operating system and offer the last compatible versions of the iLife / iWork software?
Click to expand...

Ahh in that case I suggest opening a support ticket with Apple support communities
 
Lion mac app store problems

Yes very frustrating.

No warning from apple that this was going to happen - i.e. warning to back up prior to this update.

I hope they do launch a "previous versions" option - but why not at launch?

This has left me without software I've paid for through the mac app store - if I'd purchased these applications on DVD I'd still have copies - as I do for versions of iLife going back to the PPC days.

Seems quite regressive.

I've opened an apple support ticket and am waiting to hear back from "engineering"

If any other lion / snow leopard holdouts are facing this problem let apple know and hopefully they'll push a solution through soon.

or start mailing out disc versions of the software!
 
Support chat was helpful

I went to the Apple Support page about this issue and got into a chat session. It was escalated to a level II support person who discovered (confirmed) that the prior versions were not appearing in the app store. Frank (the technician) told me that he was informing the powers that be of the issue because their information indicates that these versions should appear. However, before he could resolve my particular issue, I realized that I had another Mac running under 10.7. I connected to it over wifi and copied the files from the applications folder. They worked like a charm.

Granted, many of you may not have access to a second Mac to solve it the same way I did. But Frank confirmed that the products should be in the store and he will work with the engineers to make sure they appear.

Aperture is still broken on my early 2007 MBP 17", but I use the latest version with plugins on yet a third Retina MBP anyway, so it was not a big concern. Hopefully their engineers will get the store fixed soon.
 
I'm not sure about a version of iWork apps for Lion, but I was able to install Mountain Lion versions of Pages and Numbers on the 24th which is after the Mavericks only versions got added to the App Store.
 
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