Lion download problem

[milomlo]

Here is the problem... I bought a MacBook Pro week before last (not the problem ) Since I bought it within a certain time frame I get a free Lion upgrade. Now I go to do the redemption process and start downloading. I get up this morning and it didn't download. Told me there was an error downloading. So I go to try and do it again and now it tells me the redemption code has been used and can't be used again. I understand why it can't be "used again", however I didn't get my download.

Anyone else have this issue? Any suggestions? I'm not even sure who to call about it.

By the way I am a new Apple user, so I am learning...

 

[snaky69]

Here is the problem... I bought a MacBook Pro week before last (not the problem ) Since I bought it within a certain time frame I get a free Lion upgrade. Now I go to do the redemption process and start downloading. I get up this morning and it didn't download. Told me there was an error downloading. So I go to try and do it again and now it tells me the redemption code has been used and can't be used again. I understand why it can't be "used again", however I didn't get my download.

Anyone else have this issue? Any suggestions? I'm not even sure who to call about it.

By the way I am a new Apple user, so I am learning...

The logical thing to do would be to call Apple, or am I being too practical here?

 

[Mitchelino]

Since you redeemed the code, does it not show up in your purchases list? Apps that I've redeemed via promo code are listed there. Try that before calling Apple.

 

[killerrobot]

^ Yep. It should be in your App Store listed under "Purchases". Just go there and re-download it. If that fails then you need to contact Apple.