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opticalserenity

macrumors 6502a
Original poster
Apr 14, 2007
596
0
I was almost done when my internet connection dropped, and now it says "An error has occurred" next to the install button. When I click on install, nothing happens.

Anyone know where the temporary file is so I can delete it and restart the download? Or are there any suggestions?
 
well, I dunno. I've been trying to find like an Application Support-type folder for the Mac App Store, but I can't seem to find anything. It's probably in a hidden folder.
 
well, I dunno. I've been trying to find like an Application Support-type folder for the Mac App Store, but I can't seem to find anything. It's probably in a hidden folder.

~/Library/Application Support/AppStore.
 
Neither can I but we don't have stuck downloads. Maybe it would be there if we did.
 
Have you tried logging out of the App Store (Store > Sign Out), quitting, then reopening and logging back in?
 
Well, that's not how it works. It's on the Mac App Store, and it won't let me re-install it on the purchases screen.
 
Possible Fix

I'm in the same boat. I just did the following, and it seems to have fixed it. This is not specific to Lion, but for any Mac App Store purchase. Keep in mind that you can't redeem the same redemption code more than once, even on the same machine, so make sure you keep a backup of the files/folders you change.

  1. Quit App Store.
  2. Open ~/Library/Application Support/AppStore/manifest.plist (you'll need Xcode or something else that edits plists.)
  3. Edit the entry for the failed item (there may be more than one item, find the one with "failed" = YES.
  4. Change the "failed" entry to NO.
  5. Change the "paused" entry to YES.
  6. Take note of the "item-id" entry. You'll need it in a moment.
  7. Save the plist.
  8. There's a folder in ~/Library/Application Support/AppStore/("item-id"). Rename it or delete it and empty your Trash.
  9. Open App Store. In the Purchases page, you should now be able to resume the download.
 
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