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HomeKit Logi Circle Cams not recording

L

LouisOscar17

macrumors member
Original poster
Mar 7, 2018
40
3
Hi,

For some reason my Logi Circle cameras have stopped recording in the Home app. I pay for Apple One Premier, and have three cameras. Each was recording until about a week ago. I’ve reset my router, unpaired and reset the cameras etc but still no joy? Set to Stream & Record too.
Any suggestions? I have a Sky Q Hub router.
 
So I haven't had any reason to check mine lately but I just did and all of them in the house are recording just fine...

Odd..
 
streaming and motion detection works but no recordings are made. Reinstalling, new booting - nothing helps.
 
Logging out, restarting, and logging in on appleTV ultimately helped me. my Circle2's make recordings.
 
After recording for 2 months ours stopped recording as well last evening … will try the login/logout of Apple TV tomorrow

This is not very well implemented. We’ll get notifications if they just lose connection for 1 minute, but nothing if recording stops for a whole day.
 
Tried resetting cameras, logging out/in of iCloud and HomeKit on Apple TV. Delete and re-add the cameras in app, switch the recording option on/off, restart router etc… I’m out of things to try.
They just all stopped recording a week ago now and only shows old recordings. We noticed it as the colored ring turned blue instead of red.

Any advice on how to proceed from here? I fear that contacting Apple/Logitech would just be a blame game.
 
But the notifications about the cameras being offline has stopped… not sure that’s a good thing:rolleyes:
 
Solved. I think I have reset the cameras ten times or so and was finally able to connect them. They would time out several times while trying to connect to them in the home ap. Weirdly enough they kept appearing twice during setup and would not connect. That they appeared twice let me to think that they might be present on both 2.4 and 5 GHz., but that the camera/HomeKit would only accept 2.4 GHz. However my google mess wifi does not allow me to select only one of them and it might be trying and failing through 5 GHz.

So I shut down my google wifi mess and activated a 2.4 GHz wifi with same name and code on my ISP’s router. Reset and power cycled the camera a couple of times and moved very close to the router. Finally it was able to connect. Now switching back to the google mess and deactivated wifi on my ISP router and it still works.
So I’m guessing that the super duper automatic google wifi mess was disturbed by another network and changed it settings one week ago. This forced the cameras to a different frequency/channel that was not compatible with HomeKit.

I know Logitech writes that you can press reset for 6-9 s to “optimize” connection. I guess this only works if you have a connection to the camera. I managed to complete that part after connecting although I’m not really sure what it does: forces 2.4 or???

The makers of smart home thingys should really get this mess sorted out. There’s no guidance at all for users on what could be wrong. It would just stop working.
 
… and during the night one of the 3 cameras suddenly lost connection again for 6 hours until I did the “optimize connection thing”. It’s located 3 m from a wifi access point with direct line of sight.
 
My Logitech stopped recording yesterday. It appears I'm not the only one.
 
There seems to be a new firmware. I just updated the HomePod firmware, reset and recoding working again.
 
Issue came back after I had to cut the power for both my modem and router for an hour.

When everything was powered on status light on cameras turned blue and they would stream, but not record. Stayed like that for days.

Only managed to solve it by:
1) turning off my google mesh router
2) changing my modem from bridge to router mode.
3) Creating 2.4 GHz only wifi with same SSID and code on the modem
4) after a while cameras would reconnect to that network and start recording. I did the optimize network thing on one of them and then suddenly they all started recording
5) turn on my google router again
6) disable wifi on my modem and change it back to bridge mode again

Either the bonding and routing between Apple TV, Logitech circle and google mesh wifi is messed up or the cameras need to be on 2.4 GHz to work with HKSV. If the loose it they will pick up the 5GHz and stay on that but not record. Doesn’t really make sense, but at least I have a reproducible workaround
 
ninecows said:
Issue came back after I had to cut the power for both my modem and router for an hour.

When everything was powered on status light on cameras turned blue and they would stream, but not record. Stayed like that for days.

Only managed to solve it by:
1) turning off my google mesh router
2) changing my modem from bridge to router mode.
3) Creating 2.4 GHz only wifi with same SSID and code on the modem
4) after a while cameras would reconnect to that network and start recording. I did the optimize network thing on one of them and then suddenly they all started recording
5) turn on my google router again
6) disable wifi on my modem and change it back to bridge mode again

Either the bonding and routing between Apple TV, Logitech circle and google mesh wifi is messed up or the cameras need to be on 2.4 GHz to work with HKSV. If the loose it they will pick up the 5GHz and stay on that but not record. Doesn’t really make sense, but at least I have a reproducible workaround
Click to expand...
Funny you mention this. I was wondering why Logitech removed support for the 5GHz band on the Circle View and this may be the reason. Always found the Circle 2 to work more reliably when in 5GHz but only with regards to HomeKit streaming. Not switching to HKSV until iOS 15 is in public release and the five cam limitation has been lifted.

But I believe the Circle View Doorbell can use the 5GHz… hmm
 
I want to purchase 5 of these Logitech Circle View cameras and the Logitech Circle View Doorbell on my new house but now am waiting to see if this issue gets fixed. I bought one already and it's stopped recording after a few days of being fine. I'm not sinking this kind of money on flakey hardware.
 
To be fair, it did record flawless for two months until I cut the internet. I have no technical background to conclude the following so I could be wrong. It does seem that if you can force the camera and Apple TV/HomePod and cameras to be on a 2.4 GHz and do the “optimize connection” on that network it should work.
Initial I had lot’s of issues for weeks until I did the procedure a few posts above. I guess the power cut of the router and modem lured the cameras over on 5 GHz and issues.
 
…just one more thing: I believe it’s a classic approach to make a separate guest/iot network for those things and old posts hints towards that the google router will automatically make these networks a 2.4 only. But that feature seems to have been removed. I can still make a guest network, but not control it’s frequency. And it’s not following Apple recommendations.
 
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