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Login Loop in imessage and facetime

S

storm35

macrumors newbie
Original poster
Oct 8, 2023
2
0
I installed Sequoia new on my imac. The problem is that imessage and facetime need id Login. Then it starts for 10 seconds and logs out.
Anyone have an idea to solve this problem?
 
Do you have legit serials with no purchase date available or a invalid serial that apple can't verify?
 
I've been having the same issue with my Macs, one still on Big Sur (latest officially supported version) and one on a Mac mini 2012 running Sequoia via OCLP. It affects both Messages and Facetime but nothing else as far as I can tell. At first I thought it was because of OCLP but Big Sur is also suffering. Had to do some digging in the Console. Looks like identityservicesd is to blame with logs like:
  • error: Could not generate path for Messages.app
  • warning: Registration failed for <private> (Error: 38)
  • error: Server denied registration.
...and others that indicate an Apple-related problem with their auth system. Maybe some weird key got created in my iCloud-synced Keychain items and now it crashes the auth?

Remedies such as signing out and back in, force-quitting, reinstalling OS, etc. do not help...
 
A small update: I contacted Apple and the support agent told me that indeed there's a glitch on their side. The agent gave me a link and told me to submit an activation request in order for Apple to "refresh my account in Apple Server". I did what he told me and I'm now waiting for their answer.
 
sotosoul said:
A small update: I contacted Apple and the support agent told me that indeed there's a glitch on their side. The agent gave me a link and told me to submit an activation request in order for Apple to "refresh my account in Apple Server". I did what he told me and I'm now waiting for their answer.
Click to expand...
Care to share the link so that we all get a chance at the account refresh?
 
The link Apple gives is this:

apple.co/IMFT.mac

which goes directly to the Apple maintenance site. I've used it more than once to solve the problem but it didn't help. They use flimsy excuses such as the number was used for spam, therefore the number was blocked, and they say it should be back to normal within 24 hours etc.

It is obvious that there is a real problem with the iMessage and FaceTime service. Every day I am greeted with a bunch of messages on my phone and Mac saying that "a device has been added to iMessage" but nothing improves.

Typical of Apple for not admitting that there is a problem, yet I bet that they are scrambling in the back to correct it.
 
Thanks @bingeciren, indeed that was the link they gave me.

I tried to log on just a moment ago and now it's working as it should. Apple hasn't contacted me or anything — it simply started working.

bingeciren said:
Typical of Apple for not admitting that there is a problem, yet I bet that they are scrambling in the back to correct it.
Click to expand...
Indeed, I found it very weird that the support staff admitted to me that there's an issue on their side. This has never happened before, to me at least. Not once!
 
Update: As of September 18 my phone number magically appeared on iMessage and FaceTime on all my Apple devices.

Also all other people that I know suffering from the same outage reported that their iMessage and FaceTime started to work normally as well.

It took Apple 13 days to correct the problem without acknowledging that they screwed up.
 
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