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Logitech MX Master 3 does not work in Safari when using Logitech Options

W

whitby

Contributor
Original poster
Dec 13, 2007
436
452
Austin, TX
Hi,

I have a Logitech MX Master 3 for Mac mouse paired with a 2020 iMac i9 running MacOS 12.2.

This mouse has always worked so long as I do not install Logitech Options, providing normal left and right button clicks, scrolling but, obviously, the back and forward buttons do nothing and other special keys are inactive. Once you install Options, and check that the Logitech Options Daemon and Logitech Options are enabled in Accessibility under Privacy in Security and Privacy, Options appears to work everywhere but in Safari (meaning back and forward button work etc.). Once in Safari, scrolling does not work until I use the 3rd mouse button click option (push scroll wheel down) and then hey presto it works until I close Safari and restart Safari and I have to repeat the excercise. It works fine in Chrome, it is only Safari that shows this issue. In all cases it is only the scroll option that does not work in Safari until I click the 3rd Mouse Button (the scroll wheel).

Anyone else seen this issue? I have searched the web, several forums and most point me to Security and Privacy and ask me to make sure I have the Logi Options Daemon and Logi Options enabled. However they are enabled and so they get me no where. Safari is 15.3 and I have the latest version of Logitech Options installed from their site.

The work around works, but this is obviously not how it is supposed to work. BTW you have to make sure you click on a link to get the scroll to work in Safari, otherwise it does not work. Left and right buttons work and the pointer moves, but that is it.

If anyone has experienced this and found how to make it work correctly I would love to hear from them.
 
Fishrrman said:
Some suggestions:

1. Disable Logitech options, and instead...

2. Download one or both of these for purposes of experimentation:
a. SteerMouse:

SteerMouse - Download

plentycom.jp plentycom.jp
b. USB Overdrive:

USB Overdrive – Take full advantage of any USB or Bluetooth mouse, keyboard, trackball, joystick or gamepad.

www.usboverdrive.com www.usboverdrive.com

Try them out (one at a time, of course).
Keep the one you like best.
I predict you'll prefer them to the Logitech software.

I use SteerMouse.
Click to expand...
Much appreciate the suggestion, I will try them out.
 
The issue is related with 12.2 Monterey, as Logitech stated before.

They are working in a solution for that. It appears that Apple changed the way how extensions works in kernel level.
 
Fravin said:
The issue is related with 12.2 Monterey, as Logitech stated before.

They are working in a solution for that. It appears that Apple changed the way how extensions works in kernel level.
Click to expand...
Yes I was aware of this, but the fact that it only affects Safari has me puzzled. If it was a general problem with KEXTs it would affect the use of the mouse in all circumstances and not just Safari, or that is what I would have thought.

Interestingly I have had a problem with Options with the MX Master series mouse for a long time (I have been buying them for a while as I find the Apple mouse very uncomfortable to use) even to the point it would not control the pointer if Options was installed, so I removed Options and used the mouse with the native Apple mouse driver. And this was back in the days of Mojave. Logitech were supposed to have fixed all these issues and when I bought the latest version of the mouse (MX Master 3 for the Mac - I also have the so called PC version which is the same but has a dongle and works fine on a PC, of course) I decided to try Options, but it did not work in Big Sur and Monterrey as noted in my post. The latest releases of Options seem to have gone some way to fixing it but, apparently, not all the way.

Appreciate your attempt to help.
 
  • Like
Reactions: Fravin
Yes, it’s weird that it is happening only in Safari, my guess is that you noted it only when using Safari.

Just like you, I have been buying Logitech hardware for a long. Now I’m running MX Anywhere 3 and MX Keys. Running Options. BUT I’m still on BigSur.

One of the reasons to not upgrade was the mess with options.
 
Fravin said:
Yes, it’s weird that it is happening only in Safari, my guess is that you noted it only when using Safari.

Just like you, I have been buying Logitech hardware for a long. Now I’m running MX Anywhere 3 and MX Keys. Running Options. BUT I’m still on BigSur.

One of the reasons to not upgrade was the mess with options.
Click to expand...
No it works find on everything but Safari. I am using Options now but go through the 'press the 3rd mouse button' to get it to work in Safari. Works fine on Finder, Chrome, Photoshop, Lightroom etc. Only Safari fails. Must be something in my setup for Safari. It is the same on all the Macs I have (Intel and M1 based). Really odd.
 
Fishrrman said:
Some suggestions:

1. Disable Logitech options, and instead...

2. Download one or both of these for purposes of experimentation:
a. SteerMouse:

SteerMouse - Download

plentycom.jp plentycom.jp
b. USB Overdrive:

USB Overdrive – Take full advantage of any USB or Bluetooth mouse, keyboard, trackball, joystick or gamepad.

www.usboverdrive.com www.usboverdrive.com

Try them out (one at a time, of course).
Keep the one you like best.
I predict you'll prefer them to the Logitech software.

I use SteerMouse.
Click to expand...
If you dont mind, can you post your steermouse settings?
Especially the ones for Wheel and Cursor.
 
"If you dont mind, can you post your steermouse settings?
Especially the ones for Wheel and Cursor."

These may or may not be helpful:
wheel.jpg


cursor.jpg
 
  • Like
Reactions: kvlq
Fishrrman said:
Some suggestions:

1. Disable Logitech options, and instead...

2. Download one or both of these for purposes of experimentation:
a. SteerMouse:

SteerMouse - Download

plentycom.jp plentycom.jp
b. USB Overdrive:

USB Overdrive – Take full advantage of any USB or Bluetooth mouse, keyboard, trackball, joystick or gamepad.

www.usboverdrive.com www.usboverdrive.com

Try them out (one at a time, of course).
Keep the one you like best.
I predict you'll prefer them to the Logitech software.

I use SteerMouse.
Click to expand...
Hi Fishrrman,
Unfortunately, MX 3 is not allowed to pair with Mac OS older than version 10.15. Would I be able to pair the mouse with one of them?
Thanks
 
Fravin said:
Yes, it’s weird that it is happening only in Safari, my guess is that you noted it only when using Safari.

Just like you, I have been buying Logitech hardware for a long. Now I’m running MX Anywhere 3 and MX Keys. Running Options. BUT I’m still on BigSur.

One of the reasons to not upgrade was the mess with options.
Click to expand...
So I've been having this same issue and noticed that the issue is resolved if I quit Safari. There's some sort of random conflict happening right now between Safari and LogiOptions. Once I quit Safari, my mouse error goes away and I'm able to use all the functionality it has to offer. I'm able to re-open Safari but after some time, same issue occurs and I have to quit Safari again.
 
Anyone know how to get horizontal scrolling working with BetterMouse? For example, it doesn't seem to work in apps like Microsoft Excel and a few others. I have it enabled in the preferences/settings, but no luck.
 
A1MB1G said:
So I've been having this same issue and noticed that the issue is resolved if I quit Safari. There's some sort of random conflict happening right now between Safari and LogiOptions. Once I quit Safari, my mouse error goes away and I'm able to use all the functionality it has to offer. I'm able to re-open Safari but after some time, same issue occurs and I have to quit Safari again.
Click to expand...
I made an account just to thank you for this tidbit of advice. Couldn't figure out why the back/forward button on my MX Master 3 stopped working only on Finder but worked fine on everything else, until I read your post and realized I had recently opened Excel for Mac. Quit the Excel app and voila, the gesture buttons started working on Finder again.
 
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Reactions: A1MB1G
metropolitanlinius said:
I made an account just to thank you for this tidbit of advice. Couldn't figure out why the back/forward button on my MX Master 3 stopped working only on Finder but worked fine on everything else, until I read your post and realized I had recently opened Excel for Mac. Quit the Excel app and voila, the gesture buttons started working on Finder again.
Click to expand...
It's just unfortunate that even to this day I occasionally have to quit Safari and relaunch it for the forward/back buttons on the MX mouse to work again. If you ever find a permanently solution to this issue, please share. Thanks!
 
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