Looking for help on my shipment.

[KushGandhi]

I ordered my new Macbook Pro 13.3" (stock) on Thursday May 13th. They said they would ship within 24hrs. I come home from school on Friday and there is a message from apple calling to confirm my Credit card. I call them and they say they will release it for shipment and it will ship within 24hrs. It is not 1PM Saturday, Apple's order status is down for maintenance and I have no e-mails from apple. Will I receive an e-mail from apple? I was expecting to get my Macbook on Tuesday. =( All help is appreciated.

Thanks,
KG
P.S. I forgot to mention I am located in Canada.

 

[MorganK]

Have you tried calling Apple to see if they can look up the info?

The order status site has been down since early last night (if not before), but I haven't called them to see if they can look thing sup.

 

[Hellhammer]

AFAIK, it takes awhile before you get the email. Not sure do they ship on weekends

 

[KushGandhi]

Thanks for the quick replies! I'm loving this forum already!
Well, before it went down it said my Order would arrive to me by 18-21 May and that my package was "prepared for shipping." I got the expedited service so I am just waiting for them to ship.

 

[KushGandhi]

Still no e-mail

 

[pukifloyd]

I think you'll have to wait before you get the email. They don't ship on weekends ( as the above poster said.)

wait patiently...you'll get it

 

[Chris.Thomson]

Hmm, I don't think you'll get it by Tuesday, unfortunately - probably Wednesday or Thursday. All of my Apple devices I've ordered from their online store always take a similar route: China => Anchorage, Alaska => Louisville, Kentucky (UPS' main shipping hub) => my local UPS sorting center in Toronto. I don't know how UPS ships things from China to western Canada though ... so if you live in the West, it may not need to go down to Kentucky.

My MBP took about 24 hours to clear Canadian customs (this was a year ago), for what it's worth. It took 5 days in total once Apple marked it as shipped, and that's just with standard shipping.

edit: I just checked my iPod's shipment, which took a similar route, and it also took 5 days with standard shipping.

 

[KushGandhi]

I live in Waterloo, close to Tdot.
I really hope it doesn't go to Alaska then down to Kentucky and then back up. That's just wasting my time. I just called Apple and they cant tell me because their servers are down.

 

[KushGandhi]

Just got this e-mail from apple.

-----------------------------
We appreciate your recent purchase from the Apple Store. Following is
an update regarding the status of your order W---------.

We now have all the required information to complete processing of your
order.


MC374LL/A, MBP 13.3/2.4/2X2GB/250/SD-USA
Ships by / Expédié le within 24 hours
Delivers by / Livré le 18 May - 21 May

Please note that product availability can change rapidly, and it is
possible that your order may ship much sooner than we anticipate. You
may even receive a shipment confirmation between the time we send this
email and the time that you read it.

We encourage you to view the status of your order online at
<http://www.apple.com/orderstatus>.

If you prefer to speak to a customer service representative, please call
1-800-676-2775, Mon-Fri 8am-11pm or Sat-Sun 10am-7pm Eastern time.

We appreciate your business and thank you for shopping at the Apple
Store!

-------------------------------------------
I'm not really understanding this because I ordered my Macbook on Thursday and its been telling me that It will ship in 24 hours from then. Could someone advise me here?

 

[Chris.Thomson]

Just got this e-mail from apple.

-----------------------------
We appreciate your recent purchase from the Apple Store. Following is
an update regarding the status of your order W---------.

We now have all the required information to complete processing of your
order.


MC374LL/A, MBP 13.3/2.4/2X2GB/250/SD-USA
Ships by / Expédié le within 24 hours
Delivers by / Livré le 18 May - 21 May

Please note that product availability can change rapidly, and it is
possible that your order may ship much sooner than we anticipate. You
may even receive a shipment confirmation between the time we send this
email and the time that you read it.

We encourage you to view the status of your order online at
<http://www.apple.com/orderstatus>.

If you prefer to speak to a customer service representative, please call
1-800-676-2775, Mon-Fri 8am-11pm or Sat-Sun 10am-7pm Eastern time.

We appreciate your business and thank you for shopping at the Apple
Store!

-------------------------------------------
I'm not really understanding this because I ordered my Macbook on Thursday and its been telling me that It will ship in 24 hours from then. Could someone advise me here?

Hmm, that's strange. Maybe Apple was verifying that you're a student (assuming you purchased your MBP through the education store), but I didn't think they did any checking whatsoever. Or maybe they're just letting you know that they've verified your CC info, and the email was delayed because Order Status was down over the weekend? But that's just speculation... who knows what that email was really about.

Anyway, it's Tuesday... so what's the status?