iPhone 11 Pro Lost Recent Call List

[Lyons00]

Hi,
I did a restore from backup on my iMac for my iPhone 11 Pro Max. I lost all of my recent call list. I called Apple and then said, no matter what I try you can't get them back...is this true? If not, can someone tell me how I can get my recent call list back? All of my works recent calls are there and I need those.
Thanks, Jerry

 

[0128672]

Sorry to hear you lost some important data. Unfortunately, your call history is not something that’s backed up either in an iCloud or computer backup.

Backup methods for iPhone or iPad - Apple Support

A backup allows you to copy and save the information from your iPhone, iPad, or iPod touch. If you replace your device, you can use a backup to transfer your information to a new device.

support.apple.com

What does iCloud back up? - Apple Support

iCloud Backup helps keep your data safe by making a copy of the information on your iPhone, iPad, and Apple Vision Pro that isn't already synced to iCloud.

support.apple.com

 

[Apple_Robert]

I highly suggest getting the iMazing app. It does a much better backup than iCloud or iTunes. It will backup your call history.

Export iPhone Call History and Save Voicemail to your Mac or PC | iMazing

Easily transfer call logs from your iPhone to your computer in Excel or CSV format. Save your voicemail as an audio file and listen to it on your Mac or PC.

imazing.com

 

[Apple_Robert]

Log into your cell carrier webpage and view your call history. That would be a good work around to getting back the numbers lost...and use iMazing moving forward.

 

[Lyons00]

Log into your cell carrier webpage and view your call history. That would be a good work around to getting back the numbers lost...and use iMazing moving forward.

Thanks All, I'll give that a try

 

[C DM]

Strange, I just set up a new phone a day ago and restored from a backup (in this case a local one, but I recall having the same experience using an iCloud backup) and the recent call list is all there going back a few weeks.

 

[Lyons00]

Strange, I just set up a new phone a day ago and restored from a backup (in this case a local one, but I recall having the same experience using an iCloud backup) and the recent call list is all there going back a few weeks.

I wish I could get mine back, lost like 70 of them.

 

[0128672]

I don’t know how much this will help, but there’s a footnote in an iCloud backup support article:
”If you use iOS 10 or earlier, call history is included in iCloud Backup.”

So sounds like it used to back it up, but doesn’t now.

What does iCloud back up? - Apple Support

iCloud Backup helps keep your data safe by making a copy of the information on your iPhone, iPad, and Apple Vision Pro that isn't already synced to iCloud.

support.apple.com