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blacksurf

macrumors member
Original poster
Sep 6, 2007
73
48
UK
Anyone else experienced this? I have a (old I know) @mac.com email address. I can receive emails to this address quite happily - along with its matching @icloud.com email. However from the Mail App in Mojave any message I send from @mac.com gets stuck in the outbox.

Sending from @icloud.com works fine.

Thoughts? Or has Apple started blocking @mac.com?
 
Noticed this yesterday.

Occasional hangs, getting asked to "select server" on outgoing mail. Connection doctor not able to log in to smtp.
Mac address here, too.
I can't imagine they's just stop allowing its use without notifying anyone.
 
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Same issue, fails on mac.com its always with SMTP Server p45-smtp.mail.me.com. Yesterday it rejected my email address, today it's timing out also. Logged a service request, iCloud mail has free support BTW. They're "working on it", however the support people don't fully grasp SMTP. I just hope someone on the backend gets it.
 
Same issue, fails on mac.com its always with SMTP Server p45-smtp.mail.me.com. Yesterday it rejected my email address, today it's timing out also. Logged a service request, iCloud mail has free support BTW. They're "working on it", however the support people don't fully grasp SMTP. I just hope someone on the backend gets it.
Talked to Apple Support. iCloud engineering is looking into it, as they've gotten multiple reports of this issue.
iCloud web client seems to work fine. At least on my end.
 
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Talked to Apple Support. iCloud engineering is looking into it, as they've gotten multiple reports of this issue.
iCloud web client seems to work fine. At least on my end.

Thanks! Its good its being looked into, I was hoping there would be enough critical mass to move this forward. Are you failing on the same SMTP server? Just curious.
 
Thanks! Its good its being looked into, I was hoping there would be enough critical mass to move this forward. Are you failing on the same SMTP server? Just curious.
I'll have to double check.

I have two mac.com addresses and the other one seems t be doing fine. Which is odd.
 
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I'll have to double check.

I have two mac.com addresses and the other one seems t be doing fine. Which is odd.
[doublepost=1540922713][/doublepost]Seems they’re having trouble with aliases in general. The only address I have that works every single time is my actual Apple ID. The others work intermittently.
 
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Same issue here with macOS 10.11 - connections to server p43-smtp.mail.me.com timing out. Worked fine at 8:10am eastern, but since about 11am eastern, no outgoing mail is possible from @mac.com
 
Checked in with Apple Support. Seems they are aware of it being a system-wide issue.

I did mention they may want to update the system status page to reflect, well...anything.
 
Just tried it now and it seems to be working quite happily - sending to myself @mac.com from @mac.com. So guess whatever it was might now be fixed!
 
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Well they did it again, exact problem as last time, I cannot send email from an alias.

Logged a new ticket this morning. FYI, Apple asked for the previous Support Case ID, I assumed they would have a record, they didn't. So I guess going forward its best to archive the Support Case ID.

11/29/2018 11:30 PST - resolved
 
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Well they did it again, exact problem as last time, I cannot send email from an alias.

Logged a new ticket this morning. FYI, Apple asked for the previous Support Case ID, I assumed they would have a record, they didn't. So I guess going forward its best to archive the Support Case ID.

11/29/2018 11:30 PST - resolved
That's surprising they had no record of the support case from one month ago! I'd assume that every appleID has attached support cases to it, so a CSR can quickly pull up prior support cases. Very odd they don't do that - I can't see that being a privacy issue, but maybe they do?
 
That's surprising they had no record of the support case from one month ago! I'd assume that every appleID has attached support cases to it, so a CSR can quickly pull up prior support cases. Very odd they don't do that - I can't see that being a privacy issue, but maybe they do?

Apple support said they attach the Support ID to the device serial number. Of course both these tickets were iCloud service, its a mystery what device the previous ticket was charged to, I have quite a few, some in warranty, some not.

Edit * The CSR was just *uninformed*, I just noticed if you look at the iOS Support App they list Recent History which includes all these calls. The first one was not assigned to any device serial number, its listed as Apple ID/iCloud. So the record was there all along!
 
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