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Mac crashes in sleep mode / Parallels (

M

marcel500

macrumors regular
Original poster
Nov 18, 2006
213
42
Hey guys, my computer keeps crashing when:

1. Paralles is running
2. I close the lid and the computer is going into sleep mode after a couple of min

Below the error message - what to do?

Anonymous UUID: B58FABD3-3C35-0081-2E66-51CFBB1D38E4

Mon Jul 23 15:18:24 2018

*** Panic Report ***
panic(cpu 2 caller 0xffffff7fa19c8cf5): "Failed to complete supporting devices sleep/wake\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleEmbeddedOSSupport/AppleEmbeddedOSSupport-135.50.3/Source/Drivers/AppleEmbeddedOSSupportHost/AppleEmbeddedOSSupportHost.cpp:460
Backtrace (CPU 2), Frame : Return Address
0xffffff921ba2bbf0 : 0xffffff801ec6c1c6
0xffffff921ba2bc40 : 0xffffff801ed95274
0xffffff921ba2bc80 : 0xffffff801ed87544
0xffffff921ba2bcf0 : 0xffffff801ec1e1e0
0xffffff921ba2bd10 : 0xffffff801ec6bc3c
0xffffff921ba2be40 : 0xffffff801ec6b9fc
0xffffff921ba2bea0 : 0xffffff7fa19c8cf5
0xffffff921ba2bed0 : 0xffffff801eca5844
0xffffff921ba2bf40 : 0xffffff801eca53a5
0xffffff921ba2bfa0 : 0xffffff801ec1d557
Kernel Extensions in backtrace:
com.apple.driver.AppleEmbeddedOSSupportHost(1.0)[CCE30882-1413-3FEB-ACDD-077C8D1DABE7]@0xffffff7fa19c7000->0xffffff7fa19ccfff
dependency: com.apple.iokit.IOACPIFamily(1.4)[95DA39BB-7C39-3742-A2E5-86C555E21D67]@0xffffff7f9f948000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
17G65

Kernel version:
Darwin Kernel Version 17.7.0: Thu Jun 21 22:53:14 PDT 2018; root:xnu-4570.71.2~1/RELEASE_X86_64
Kernel UUID: 1AE5ACFD-3B6F-3D74-AD52-31F1430DBC6F
Kernel slide: 0x000000001ea00000
Kernel text base: 0xffffff801ec00000
__HIB text base: 0xffffff801eb00000
System model name: MacBookPro14,2 (Mac-CAD6701F7CEA0921)

System uptime in nanoseconds: 7043014821144
last loaded kext at 1166423842827: com.parallels.kext.vnic 13.3.2 43368 (addr 0xffffff7fa0dc4000, size 32768)
last unloaded kext at 306416710957: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa1c1a000, size 61440)
loaded kexts:
com.parallels.kext.vnic 13.3.2 43368
com.parallels.kext.netbridge 13.3.2 43368
com.parallels.kext.hypervisor 13.3.2 43368
com.apple.driver.AppleGraphicsDevicePolicy 3.20.13
com.apple.filesystems.autofs 3.0
com.apple.AGDCPluginDisplayMetrics 3.20.13
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.7f10
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.driver.AGPM 110.23.37
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.pmtelemetry 1
com.apple.driver.AppleIntelKBLGraphics 10.3.6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.driver.AppleBacklight 170.12.6
com.apple.driver.AppleHDA 281.52
com.apple.driver.AppleIntelPCHPMC 2.0.1
com.apple.driver.AppleEmbeddedOSSupportHost 1
com.apple.driver.AirPort.BrcmNIC 1241.31.1a9
com.apple.driver.eficheck 1
com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.6
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMCCSControl 1.5.5
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHIDALSService 1
com.apple.filesystems.apfs 748.51.0
com.apple.filesystems.hfs.kext 407.50.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.AppleSystemPolicy 1.0
com.apple.driver.AppleTopCaseHIDEventDriver 133
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 183
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.driver.AppleGraphicsControl 3.20.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOAVBFamily 680.2
com.apple.plugin.IOgPTPPlugin 680.15
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.AppleSSE 1.0
com.apple.AppleGPUWrangler 3.20.13
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.DspFuncLib 281.52
com.apple.kext.OSvKernDSPLib 526
com.apple.iokit.IONDRVSupport 519.20
com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.7f10
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f10
com.apple.driver.AppleIntelLpssUARTv1 3.0.60
com.apple.driver.AppleIntelLpssUARTCommon 3.0.60
com.apple.driver.AppleOnboardSerial 1.0
com.apple.iokit.IOSkywalkFamily 1
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.AppleGraphicsDeviceControl 3.20.13
com.apple.iokit.IOAcceleratorFamily2 378.26
com.apple.iokit.IOSurface 211.15
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.driver.AppleHDAController 281.52
com.apple.iokit.IOGraphicsFamily 519.20
com.apple.iokit.IOHDAFamily 281.52
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.driver.usb.cdc.ncm 5.0.0
com.apple.driver.usb.AppleUSBiBridge 1.0
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleActuatorDriver 1404.4
com.apple.driver.AppleHIDKeyboard 205
com.apple.driver.AppleHSBluetoothDriver 133
com.apple.driver.IOBluetoothHIDDriver 6.0.7f10
com.apple.iokit.IOBluetoothFamily 6.0.7f10
com.apple.driver.AppleMultitouchDriver 1404.4
com.apple.driver.AppleInputDeviceSupport 1404.3
com.apple.driver.AppleHSSPIHIDDriver 53
com.apple.driver.AppleThunderboltDPInAdapter 5.5.5
com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.5
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleHPM 3.1.3
com.apple.driver.AppleIntelLpssI2CController 3.0.60
com.apple.driver.AppleHSSPISupport 53
com.apple.driver.AppleThunderboltNHI 4.7.2
com.apple.iokit.IOThunderboltFamily 6.7.8
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.driver.AppleIntelLpssSpiController 3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.driver.AppleIntelLpssI2C 3.0.60
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 480.60.1
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.70.3
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.70.2
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOTimeSyncFamily 680.15
com.apple.iokit.IONetworkingFamily 3.4
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0

EOF
 
Everything looks normal to me........
Just kidding!
Did we run first aid, reset pram and all that basic stuff?
Check in system presences and power settings, make sure the Mac is scheduled not to go off or on.
 
Expobill said:
Everything looks normal to me........
Just kidding!
Did we run first aid, reset pram and all that basic stuff?
Check in system presences and power settings, make sure the Mac is scheduled not to go off or on.
Click to expand...

Will do this now.
[doublepost=1532405827][/doublepost]
marcel500 said:
Will do this now.
Click to expand...

Ok I did most of it and left the computer for a while, same error message.
 
after running "First Aid, what did the results say?
and quit parallels just to see if that is the problem.
don;t worry about the panic report, there is nothing you can alter in that code.
 
BrianBaughn said:
What version of Parallels?
Click to expand...

Latest version - Version 13.3.2 (43368)
[doublepost=1532457407][/doublepost]
Expobill said:
after running "First Aid, what did the results say?
and quit parallels just to see if that is the problem.
don;t worry about the panic report, there is nothing you can alter in that code.
Click to expand...

Gave me the green sign - all good. Yes quit many times, this problem is already 4 weeks old - just tired of it now and finally have time to look into it. Interesting fact is that over last night I closed the lid, open it this morning and nothing was crashed so it is not all the time.
 
Just to be clear, if Parallels is not running, this never happens when exiting sleep?

The error log is showing "AppleEmbeddedOSSupport" driver is failing to respond to a wake-up. I believe that is related to the T1/T2 chip... If you have a Touchbar, any issues with it not working? I would head over to the Parallels support board with that log.
 
poorcody said:
Just to be clear, if Parallels is not running, this never happens when exiting sleep?

The error log is showing "AppleEmbeddedOSSupport" driver is failing to respond to a wake-up. I believe that is related to the T1/T2 chip... If you have a Touchbar, any issues with it not working? I would head over to the Parallels support board with that log.
Click to expand...

thanks a lot for this note. I found additional forum posts after your explanation and there seems to be a problem with the touchbar. My question is, could it be the combination of touchbar plus parallels?
 
marcel500 said:
thanks a lot for this note. I found additional forum posts after your explanation and there seems to be a problem with the touchbar. My question is, could it be the combination of touchbar plus parallels?
Click to expand...
Definitely could be, that's why I asked if you can reproduce the problem when not running Parallels. You might want to experiment a bit with sleep and Parallels off.

Did this happen to start after you upgraded to ".6"? I notice there is a thread here about slow to wake after the upgrade. It's possible that is the issue and Parallels isn't waiting long enough for the wake to occur.

If you post over in the Parallels forum, there is usually support people from the company monitoring them. They probably will be helpful since you have the crash log.
 
poorcody said:
Definitely could be, that's why I asked if you can reproduce the problem when not running Parallels. You might want to experiment a bit with sleep and Parallels off.

Did this happen to start after you upgraded to ".6"? I notice there is a thread here about slow to wake after the upgrade. It's possible that is the issue and Parallels isn't waiting long enough for the wake to occur.

If you post over in the Parallels forum, there is usually support people from the company monitoring them. They probably will be helpful since you have the crash log.
Click to expand...

Just to keep everyone updated. I had a call with parallels and they told me that it is not parallels fault.
Since I deleted parallels it seems like it is not crashing anymore but it takes about 30-40 seconds to wake up the computer - something is wrong (hyphtohesis). Scheduled a call with Apple now.
 
poorcody said:
Wonder if it's related to this:

https://www.digitaltrends.com/computing/apple-t2-chip-may-be-causing-imac-pro-macbook-problems/
Click to expand...

I have the 2017 mbp, does it have a t2 too?

Just checked T1 chip
[doublepost=1532578898][/doublepost]
poorcody said:
Wonder if it's related to this:

https://www.digitaltrends.com/computing/apple-t2-chip-may-be-causing-imac-pro-macbook-problems/
Click to expand...

BTW, the article talk about Kernel 17.4.0 I have 17.7.0 (checked in terminal uname -r command) after re-install. Not sure what I had before.
 
Last edited:
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