Mac IE has problems with one particular site

[c2uk]

Hello!

I am new to this site and have not much experience with a Mac, also I do not have any access to one at the moment.

I hope this is the right place to ask for help regarding this.

One visitor of a site where I am the website administrator reportet that she has problems accessing it properly with an IE on Mac. I already asked her for a detailed description of the problem and what Browser and OS she exactly uses and that was her response:

I use internet explorer with Mac OSX 10 3.8

I can log onto SPARC, but when I click on the icons on the left hand side nothing happens. I don't go to another screen.

it just flashes, as though changing page, but the home page just comes up.

I tried on my Mac at home with the same result.

Now before I email her again and ask her which IE Version she has, I wanted to know whether anyone has any idea why this might occur.

The website I am talking about is www.sparc.ac.uk

I asked another friend (unfortunately living to far away to go there and check myself) to check whether he has any problems with his Mac / IE but there wasn't any.

I hope someone can help since I' ve been looking for a solution to this problem for quite a while.

I would appreciate any comment.

Thanks
c2uk

 

[Peterkro]

Works fine in Safari I don't have(or want) IE so don't know about it.She may have a reason for using IE but it escapes me.

 

[iGary]

Hello!

I am new to this site and have not much experience with a Mac, also I do not have any access to one at the moment.

I hope this is the right place to ask for help regarding this.

One visitor of a site where I am the website administrator reportet that she has problems accessing it properly with an IE on Mac. I already asked her for a detailed description of the problem and what Browser and OS she exactly uses and that was her response:



Now before I email her again and ask her which IE Version she has, I wanted to know whether anyone has any idea why this might occur.

The website I am talking about is www.sparc.ac.uk

I asked another friend (unfortunately living to far away to go there and check myself) to check whether he has any problems with his Mac / IE but there wasn't any.

I hope someone can help since I' ve been looking for a solution to this problem for quite a while.

I would appreciate any comment.

Thanks
c2uk

I'd be concerned if this was a PC version of IE. IE for Mac is a sinking ship - not even included with Tiger. Tell them to use another browser if it is just this one person.

 

[c2uk]

Thanks for your replies.

Asking her to use another browser (or at least whether she has another browser available) was one of my earlier thoughts but I have had bad experiences with suggesting other browsers / software, most times those people don't want to be bothered with learning a new software.

But I could ask her to use Safari, I guess this should be installed on her Mac, so at least she doesn't have to install it.

c2uk aka Dan

 

[dornoforpyros]

yeah normally I wouldn't suggest telling the user to switch browsers cuz it's a bit of a no-no in my books but in the case of IE on Mac I think it's justified.