mac keeps shutting down

[graceann]

Hello,
I own a mac I book that I love but really don't deserve.
It kept shutting down on me mysteriously and when I took it to the shop he told me to just update the ram drive.
I have since done that but it still keeps shutting down. I thought that maybe it was a virus so I went to the AVAST website and tried to down load something that would scan my computer for viruses. I couldnt figure out how to do it. I think I'm also inhibited by the fact that I don't understand this machine, so trying to fix it is a killer for me. Any help or tips would be much appreciated.
Thanks,
Graceann

 

[decksnap]

What kind of Mac is it?

How old is it?

Do you have Applecare?

What are you doing at the time when it shuts down?

Edit- sorry, missed where you said it's an iBook. The chances of it being a virus are slim to none. But it could be a lot of things (hardware things). If you have Applecare, take it in asap.

 

[graceann]

MAC keeps shutting down without warning

Hello,
Hi I own a Mac OS X version 10.4.6
A whie a go it started to just shut off with no warning.
When I took it to the store the man there told me I would just need to update the ram drive.
I have since done this and was fine for a while but now it's shutting down again.
It's only been about two weeks since the update. I'd go back to where I bought it but I'm now residing in Guadalajara.
Maybe it's a virus I wouldn't know. I don't really deserve such a comlex machine that I don't understand but I 'm going to try and make amends with it. I went to the AVAST website because I heard they were awesome and I saw something there that I could down load and have scan my computer for some of the known viruses. I couldn't figure it out. My lask of confiece in my computer skills seriously impeded whatever progress I could be making.
If anyone could help me, I would appreciate it so much.
I don't feel like I should make move until I communicate with an official mac whiz.
Thanks,
Gracaenn

 

[graceann]

Hello,
HiI toTE]
Ok Thanks for that.
Ummm I'm not a whiz at posting things
I'm on the apple website right now and I looked up apple care.
Presently I'm trying to see which one seems relevant.
I bought the computer in August.
thanks