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se1961

macrumors newbie
Original poster
Nov 8, 2010
18
3
Hello! I just bought the Dell U3415W, attached it to my Mac mini using the supplied DisplayPort to Mini DisplayPort cable, and all is well, as far as resolution goes. (Oddly, when I go into the system, it says I'm using a 1920 - 1080 display, but the monitor itself and a web utility report it running 3440 x 1440 at 50 hz.) The problem I'm having is that I can't get any sound out of the speakers. Part of my enthusiasm for the monitor was that it has built in speakers. But when I choose Dell DisplayPort as the sound output, the volume gets grayed out, and I get the message "the selected device has no output controls". I read this forum pretty carefully before buying the monitor, and I know folks are using it on a Mac mini. Is there a way to get the speakers to work, or do people just solve the sound some other way 😩?
 
Update: it turns out that I DO have sound through the speakers, but there doesn't seem to be any system way to adjust the volume... So help would be lovely! At the moment all the sounds are coming in full tilt, and I can't do basic things like "mute". I feel I must be doing something wrong...

Further updates: after MUCH searching on the internet, I learned that this is actually a "feature" of OSX-- no volume control on sound that is carried from DisplayPort or HDMI. I wasted too many hours trying free solutions that didn't work (BlackHole, SoundFlower and iShowU audio capture), and then found and bought an app called SoundSource that controls the volume perfectly, at about 5% of the cost of the monitor. I'm leaving this here for anyone else who gets surprised, as I did!


Holy moly, feel like I'm losing my mind! Rebooted my computer and lost all sound again!?! So, I'm back to my first question-- has anybody gotten sound out of these speakers, reliably, and if so, how?
 
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I have a different display and exactly the same issue. MacOs shows my display as having speakers (which it has!) but I am unable to get it to work. Volume control is greyed out and there is no sound. No a big issue for me, but would still love to get a solution.
 
So, as I mentioned in my post above, this seems to be baked into OSX-- volume controls disabled (and in my case, no sound at all) when the display is connected using DisplayPort. I got temporary success using the program called SoundSource, but once I rebooted it stopped working, kind of permanently. I subsequently downloaded a trial version of SoundControl, which is cheaper, and is still working after multiple reboots. You might give both programs, which have free trial periods, a try.
 
Have not. So far my system seems to be working with SoundControl. BitPerfect looks more like an audio player.... how would it help my situation? (not being able to get sound or control volume of built in speakers...)
 
Have not. So far my system seems to be working with SoundControl. BitPerfect looks more like an audio player.... how would it help my situation? (not being able to get sound or control volume of built in speakers...)
No BitPerfect is actually more like a replacement for the Mac system control panel for audio inputs and outputs.
 
Oh! I just read some about it, and it sounds interesting, but doesn't offer a trial. I think I'll stick with SoundControl for the two week trial, and if it seems stable, keep that. Thanks for the information! I'll keep it in mind if things go south :)
 
Hello! I just bought the Dell U3415W, attached it to my Mac mini using the supplied DisplayPort to Mini DisplayPort cable, and all is well, as far as resolution goes. (Oddly, when I go into the system, it says I'm using a 1920 - 1080 display, but the monitor itself and a web utility report it running 3440 x 1440 at 50 hz.) The problem I'm having is that I can't get any sound out of the speakers. Part of my enthusiasm for the monitor was that it has built in speakers. But when I choose Dell DisplayPort as the sound output, the volume gets grayed out, and I get the message "the selected device has no output controls". I read this forum pretty carefully before buying the monitor, and I know folks are using it on a Mac mini. Is there a way to get the speakers to work, or do people just solve the sound some other way 😩?
Thinking about this again.....


THEORY 1: Minor bug on your Dell Display


THEORY 2: You model of Mac mini does not out audio to Displayport endpoints

Possibly the Mac Mini you are using
- outputs only video signals to displayport endpoints
- outputs digital audio signals only to endpoints that report via the Thunderbolt and HDMI protocols

So in other words, even though your Dell U3415W display has a compatible correct physical connector format (mini displayport) , it's not presenting itself to the Mac as a Thunderbolt or HDMI device, and the Mac Mini is therefore not seeing it as an audio-capable device?

Dell says:
Input Connectors
HDMI, DisplayPort, Mini DisplayPort, MHL

Apple says:

Send audio and video to HDMI displays through Mini DisplayPort
Learn which Mac models support audio and video output to HDMI displays through Mini DisplayPort when used with an adapter.
(This article has been archived and is no longer updated by Apple.)
To connect the Mini DisplayPort of your Mac to an HDMI display, you need a third-party Mini DisplayPort to HDMI adapter. The following Mac models supply up to 8 channels of audio and video over Mini DisplayPort:
These models supply only video over Mini DisplayPort:
If your Mac also includes an HDMI port, the HDMI port supplies audio and video without an adapter.

Thunderbolt
macbook-pro-port-thunderbolt2-adapter-icon.png
Use Thunderbolt
thunderbolt-icon.png
or Thunderbolt 2
thunderbolt-icon.png
with displays and other devices that connect using a Thunderbolt cable.
These Mac models have Thunderbolt or Thunderbolt 2 ports:

Thunderbolt and Thunderbolt 2 are not the same as Mini DisplayPort
mini-displayport-icon.png
. They have the same shape, but use different symbols on the cable and port. However, this port does support Mini DisplayPort for video output, so you can use a Mini DisplayPort cable to connect a Mini DisplayPort display.

divider.png
Mini DisplayPort
macbook-pro-port-thunderbolt2-adapter-icon.png
Use Mini DisplayPort
mini-displayport-icon.png
with displays that connect using a Mini DisplayPort cable.
These Mac models have Mini DisplayPort:
  • MacBook Pro introduced in late 2008 through 2010
    • MacBook Air introduced in late 2008 through 2010
    • Mac mini introduced in 2009 and 2010
    • iMac introduced in 2009 and 2010
    • Mac Pro introduced in 2009 through 2012
Mini DisplayPort is not the same as Thunderbolt or Thunderbolt 2
thunderbolt-icon.png
. They have the same shape, but use different symbols on the cable and port.
 
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Thank you for this incredibly thorough explanation! When I bought the monitor I suspected I might run into some compatibility issues since my Mac mini (late 2012) is old, both video card and connectors. But I think I'm stuck with thunderbolt, based on other threads on the topic, which suggest that one can only get full resolution on the 3150W with the Mac mini if you use the Displayport to Mini-displayport (Thunderbolt) connection. I'm truly happy at the moment, because even though OSX isn't interpreting the audio correctly on its own (perhaps for the reasons that you said), SoundControl is giving me both sound, and a way to change the volume. At the moment, I have what I need!
 
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