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Mac OS X 10.5.7 Keeps quitting unexpectedly

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DJMorris

macrumors newbie
Original poster
Jul 7, 2009
6
0
Hi, I'm new to the forums, and if I am honest, I have only signed up because I am seriously starting to panic about the health of my Mac Book. Recently Mac OS X has been quitting unexpectedly, and I have no idea why. It just seems to happen randomly while I am surfing the internet, and it has only started happening since I bought my USB mobile internet dongle. What could be causing the problem? Do you think it is anything serious?

My Macbook is a white, early 2008 version, it is a 2.1 Intel Core 2 Duo with 1 gig of ram, any help and advice would be much appreciated.:confused:
 
Can you better describe the behavior that you are seeing? Is the machine shutting down, rebooting, or giving you a "grey screen of death"?

Does it only happen when you have the USB dongle plugged in?

Have you looked up information on the manufacturer's web-site to see if they have updated software?

Have you queried google to see if other users have had similar problems with Mac OS X and the USB device?
 
Hi, I only seem to get the problem with the modem plugged in, I have never had it without. I think I'm getting the grey screen of death. It goes grey and tells me to restart my mac. Then when I do restart it tells me that Mac OS X quit unexpectedly. I can't seem to find anything else out through google. Also it doesn't happen every time I am logged on.
 
DJMorris said:
Hi, I only seem to get the problem with the modem plugged in, I have never had it without. I think I'm getting the grey screen of death. It goes grey and tells me to restart my mac. Then when I do restart it tells me that Mac OS X quit unexpectedly. I can't seem to find anything else out through google. Also it doesn't happen every time I am logged on.
Click to expand...


Is it a USB modem?
 
Next time it quits and you have to restart do us a favor and send Apple the info when the Mac prompts you to do so when the report window comes up.
Better yet copy the log of it before sending it off to Apple and post it here, I'm sure some of these guys are savvy enough to know exactly what went wrong based on the data.
 
Hi, I have already sent it to apple, and not sure what happens now. I was wondering if it was worthwhile installing the 10.5.7 combo update instead of just the 10.5.7
 
DJMorris said:
Yes, its a USB Mobile Broadband modem.
Click to expand...

I had nothing but problems eons ago with a USB ADSL modem and earlier versions of OSX. It went into random kernel panic, especially if i woke the system from sleep. It seemed that if the system did not find the modem for any reason, it just froze :rolleyes:

Sort of gave up and trashed the modem when wi-fi became available... ;)
 
Well to me it seems to be related to the USB dongle. It has only been doing it, since I got it. I can't seem to figure out what is triggering it though. I did have trouble, with the Mac not waking up the second time after putting it to sleep. I found a solution to that, but that seems to be causing a bit of hassle with some people on the 10.5.7 update.
 
Update with Kernel Panics

Hi, I'm still having the same trouble with my mac OS X quitting unexpectedly. It hasn't been doing it as much, and I think it has something to do with my USB Mobile Broadband dongle. Here is the info from the panic report, can anyone offer me anymore help?

Interval Since Last Panic Report: 65439 sec
Panics Since Last Report: 2
Anonymous UUID: 8C4BDE64-5005-430D-B695-F0A2C700280E

Sun Jul 12 18:53:23 2009
panic(cpu 1 caller 0x001AB0FE): Kernel trap at 0x2123a1fb, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x12a7b899, CR3: 0x0111b000, CR4: 0x00000660
EAX: 0x12a7b899, EBX: 0x04528088, ECX: 0x00000000, EDX: 0x0000000d
CR2: 0x12a7b899, EBP: 0x20e97cf8, ESI: 0x0000000d, EDI: 0x00000000
EFL: 0x00010216, EIP: 0x2123a1fb, CS: 0x00000008, DS: 0x6a8c0010
Error code: 0x00000002

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x20e97b08 : 0x12b4c6 (0x45ec20 0x20e97b3c 0x13355c 0x0)
0x20e97b58 : 0x1ab0fe (0x468ecc 0x2123a1fb 0xe 0x468678)
0x20e97c38 : 0x1a1703 (0x20e97c50 0x1bc6e3f 0x20e97cf8 0x2123a1fb)
0x20e97c48 : 0x2123a1fb (0xe 0x48 0x4f0010 0x805d0010)
0x20e97cf8 : 0x2123c792 (0x4528088 0xd 0xc 0x2c19000)
0x20e97d38 : 0x5f61cb (0x4528000 0x452807c 0x0 0xff4)
0x20e97da8 : 0x93a17f (0x2aa3000 0x2c1d300 0x0 0xff4)
0x20e97e48 : 0x93ab2a (0x2aa3000 0x4799104 0x0 0x0)
0x20e97ec8 : 0x93ab7f (0x2aa3000 0x0 0x0 0x4118cc)
0x20e97ee8 : 0x93396c (0x2aa3000 0x0 0x20e97f18 0x933a50)
0x20e97f18 : 0x425fbb (0x2aa3000 0x0 0x1 0x19fec4)
0x20e97f68 : 0x425118 (0x2bf2480 0x31fc4f0 0x20e97f98 0x136efd)
0x20e97f98 : 0x424dfa (0x2bf62c0 0x310dd80 0x3252c80 0x4286e4)
0x20e97fc8 : 0x1a14ec (0x2bf62c0 0x0 0x1a40b5 0x46f0d60)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.Huawei.driver.HuaweiDataCardDriver(2.9.7)@0x21239000->0x2123dfff
dependency: com.apple.iokit.IOSerialFamily(9.4)@0x662000
dependency: com.apple.iokit.IOUSBFamily(3.4.3)@0x5f1000
com.apple.driver.AppleUSBEHCI(3.4.3)@0x930000->0x941fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x59d000
dependency: com.apple.iokit.IOUSBFamily(3.4.3)@0x5f1000
com.apple.iokit.IOUSBFamily(3.4.3)@0x5f1000->0x619fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
9J61

Kernel version:
Darwin Kernel Version 9.7.0: Tue Mar 31 22:52:17 PDT 2009; root:xnu-1228.12.14~1/RELEASE_I386
System model name: MacBook4,1 (Mac-F22788A9)

I hope it is nothing too serious with my Macbook.
 
Broadband Dongle and Kernel Panic

I am experiencing the same issue - most of the time I use the broadband dongle I am having kernel panic issues - "the grey screen of death".

What do I need to do? The dongle is from "3" - should I be requesting some support from them to reinstall new drivers?
 
Looking at the trace, it does seem to be related to the "HuaweiDataCardDriver". Googling on that indicates that it is likely the modem in question.

Are there updated drivers for it? It sounds like their Mac drivers are buggy and causing the crash. Just my $.02...from a guy who has owned a Mac for all of a month. :)
 
Me too!

I keep getting the same problem when I use my mobile broadband dongle from 3. It's the 'Huawei' one. I got a contract which came with the newer black and green dongle but that won't work at all, so I switched back to the old dongle. I'd love to know if there is a solution, but if not, is this going to damage my Mac?

If it's important I have a new MBA-top spec with a SSD, running leopard 10.5.6
 
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