Mac OSx and Word 2004

[Wiseman51]

Has any ever come across a situation where the quotes "quote" around a word appear;
1. where the first quote is at the bottom and the second is at the top
2. both quotes are facing the wrong way?

This person needs to keep this document. So if you have some suggesteion, it would be greatly appreciated. I did try copying and pasting to a new document but the same symptom followed. I've also checked the MS website but could not find any information there.
Thanks, Jim

 

[Blue Velvet]

Smart quotes

From Word Help: Read the bit about 'smart quotes'
Hope it's of some help...


Change curly quotes to straight quotes and vice versa
Microsoft Word automatically changes straight quotation marks ( ' or " ) to curly (smart, or typographer's) quotes ( or ) as you type. You might not want curly quotes in some cases — for example, if you're using quotation marks to designate feet and inches. To turn this feature on or off:
1. On the Tools menu, click AutoCorrect, and then click the AutoFormat As You Type tab.
2. Under Replace as you type, select or clear the "Straight quotes" with "smart quotes" check box.
Note You can find and replace all instances of single or double curly quotes with straight quotes in your document. To do this, clear the "Straight quotes" with "smart quotes" check box on the AutoFormat As You Type tab. On the Edit menu, click Replace. In both the Find what and Replace with boxes, type ' or ", and then click Find Next or Replace All.
To replace all straight quotes with curly quotes, select the "Straight quotes" with "smart quotes" check box, and repeat the find and replace procedure.