Mac Pro (Late 2013) (MacPro6,1) (the cylinder model)
Running High Sierra 10.13.6
It's crashed periodically ever since getting it in mid-2016. It's a work computer that's mostly used for video editing and for transferring files to other machines using Remote Desktop. It crashed today at around 10:50am. I had Remote Desktop open and I believe the file transfer I was doing earlier in the morning had finished already but RD was left open and I had a Youtube video playing in Firefox. The computer suddenly went to a blue screen and the audio was stuttering until the computer restarted itself a few seconds later. I saw no error messages or anything like that.
This tends to be the case any time a crash happens, as far as I can tell: Doing something in the web browser (usually Youtube) and RD is almost always open on the computer, whether it's transferring something or not (but I do file transfers basically daily). I'm remoted into the same computer 99% of the time, if that makes a difference.
I've done Google searching any time this happens to see if I can find any solutions and I don't seem to find much, as crashes of this nature seem to happen for any reason under the sun. I've run hardware diagnostics multiple times and everything passes every time. I have reinstalled OSX on this computer from scratch more than once. I normally keep the OS and apps updated whenever updates come out. Last time I had an issue like this I wound up making a new user profile, but that didn't seem to be a permanent solution. The crashes happen only once every couple of months or so, so they are spaced out enough that it's hard for me to really pinpoint what is happening. The only conclusion I can come to is that it's some combination of things running that the computer doesn't like. As I am pretty consistently playing YouTube videos in the background while I work, I'd think that's related to the issue but you may be a better judge.
I followed some instructions online to find system crash logs, but there are a lot of them that are generated around the same time, and none of them make any sense to me. I'm not sure which one to even look at for information on this. I'm sure you guys will need logs to give me any sort of help, so I'll gladly post them but I'll need to know which logs to show you.
So what should I do from here? Any advice would be great. Thank you.
Running High Sierra 10.13.6
It's crashed periodically ever since getting it in mid-2016. It's a work computer that's mostly used for video editing and for transferring files to other machines using Remote Desktop. It crashed today at around 10:50am. I had Remote Desktop open and I believe the file transfer I was doing earlier in the morning had finished already but RD was left open and I had a Youtube video playing in Firefox. The computer suddenly went to a blue screen and the audio was stuttering until the computer restarted itself a few seconds later. I saw no error messages or anything like that.
This tends to be the case any time a crash happens, as far as I can tell: Doing something in the web browser (usually Youtube) and RD is almost always open on the computer, whether it's transferring something or not (but I do file transfers basically daily). I'm remoted into the same computer 99% of the time, if that makes a difference.
I've done Google searching any time this happens to see if I can find any solutions and I don't seem to find much, as crashes of this nature seem to happen for any reason under the sun. I've run hardware diagnostics multiple times and everything passes every time. I have reinstalled OSX on this computer from scratch more than once. I normally keep the OS and apps updated whenever updates come out. Last time I had an issue like this I wound up making a new user profile, but that didn't seem to be a permanent solution. The crashes happen only once every couple of months or so, so they are spaced out enough that it's hard for me to really pinpoint what is happening. The only conclusion I can come to is that it's some combination of things running that the computer doesn't like. As I am pretty consistently playing YouTube videos in the background while I work, I'd think that's related to the issue but you may be a better judge.
I followed some instructions online to find system crash logs, but there are a lot of them that are generated around the same time, and none of them make any sense to me. I'm not sure which one to even look at for information on this. I'm sure you guys will need logs to give me any sort of help, so I'll gladly post them but I'll need to know which logs to show you.
So what should I do from here? Any advice would be great. Thank you.