Mac repair question

[mcrain]

Does anyone have any experience sending a mac to Apple for repair... where the computer had things on it that shouldn't be there?

Just merely idle curiosity...

 

[Eniregnat]

I have always had excellent service, less one time where they left a diagnostic CD in the tray during shipment. It damaged the CD reader. They also repaired the screen for free (something that I hadn’t expected) but did it poorly. I returned it and they rerepaired the screen and the CD tray. They never said thank you for return the CD.

3 days, including shipping and return, seems to be the average time for repairs on my rev B iTang.

 

[conceptdev]

I actually had a really funny conversation about this with my tech guy once about what happens with things that don't appear to be properly licensed. Which led to him telling some funny stories about techs finding huge pr0n stashes on peoples machines. The understanding I was given about it was that if the tech finds any interesting software or entertainment - expect him to a make a copy of it for himself but thats it.

 

[G5orbust]

Originally posted by conceptdev
I actually had a really funny conversation about this with my tech guy once about what happens with things that don't appear to be properly licensed. Which led to him telling some funny stories about techs finding huge pr0n stashes on peoples machines. The understanding I was given about it was that if the tech finds any interesting software or entertainment - expect him to a make a copy of it for himself but thats it.

Luck techs..... I swear, I bet they have huge pron and software stashes stolen from people who stole it in the first place.

Well, I guess if you send it in, your HD is open game for whatever the techs wanna take a peek at.

 

[janey]

so far apple doesn't have a prob with the apps i have on my computers (most notably unlicensed copies of shake, indesign and FCP; adc prerelease software). they didn't do anything...

on the other hand one of my friends had a ton of kitty porn on his machine...uhhh...i guess the apple techs took a look at that...he got in trouble.

 

[mkubal]

Apple Store

Had to give my computer up to the Apple Store in Orlando for about five hours while they fixed my computer. They ended up having to reset the logic board. I had photoshop and a few games that I had downloaded, but they never said anything to me when I got it back. I would imagine that they didn't have time to be snooping through my computer though.

Matt

 

[iGav]

Re: Mac repair question

Originally posted by mcrain
Does anyone have any experience sending a mac to Apple for repair... where the computer had things on it that shouldn't be there?

Just merely idle curiosity...

Oh mcrain your 1GHz PowerBook hasn't developed a fault has it??

Whenever I send in a mac for repair, I always but always erase the HD first, not that I have tonnes of dodge stuff on it, but because most of my clients work is on there, that is bound by all kinds of legal stuff and they don't want leaked before launch dates!

Anything that *cough* shouldn't be on there is probably better erased.

Although I doubt Apple techs get chance to go snooping judging by the amount of PowerBooks that get returned!!

 

[iGav]

Originally posted by übergeek
so far apple doesn't have a prob with the apps i have on my computers (most notably unlicensed copies of shake, indesign and FCP; adc prerelease software). they didn't do anything...e.

Yeah, I can't imagine them checking every single serial on every software package on every machine sent to them!!

 

[tobiko]

what to do

When i send my computer in i get the stuff that shouldn't be there(if you know what i mean). Also the clients i take off. But i have been fine and i havn't gotten in trouble.

I gave my computer to an apple tech, at a local store. He asked me about some software, i had on it. Then he gave me that look like, i won't tell on you. The computer included beta P.S. 7 and other stuff