Mac Studio M2 Ultra overheating

[Moondog17]

Hi, I purchased a new Mac Studio M2 Ultra last September. After a VST editor crash I had a problem with MIDI not being transmitted normally so went to reinstall Ventura but got a message the files were corrupted. I downloaded Ventura from the App Store and it installed normally.
I installed Logic and the audio driver for my RME interface. Apart from that it was a clean install.

I left the Mac in sleep mode with no software load and later came back into the room and the Mac had woken itself, the fans were going crazy and it was extremely hot. I'd never heard the fans before and it's usually cool to the touch. There was a notification that the Mac was closing itself down to prevent damage from overheating. I later rebooted it and there was an error log file on screen.

I contacted Apple via chat and submitted the log files but haven't had any explanation nor reassurance there isn't a problem. I bought the Mac with AppleCare+. TBH Apple have been uncharacteristically unhelpful and I still haven't had a resolution after a month. Any advice would be appreciated.

 

[Bigwaff]

TBH Apple have been uncharacteristically unhelpful and I still haven't had a resolution after a month. Any advice would be appreciated.

Has it happened since? If the resolution you are looking for is an explanation of "why" it happened, the log file may not be enough information for Apple engineers to determine the cause.

 

[Moondog17]

Has it happened since? If the resolution you are looking for is an explanation of "why" it happened, the log file may not be enough information for Apple engineers to determine the cause.

I haven’t left it in sleep mode since but I did get a notification that there was insufficient power to a USB device which is strange because they are on a powered hub. The files were forwarded to an Apple engineer two weeks ago but I’ve not heard anything since. I would have expected to have had feedback, even if it was what you suggested.

 

[ondioline]

FWIW I’ve never had this happen on my M2 Ultra Studio, I’ve never even heard the fans spin up. Sounds pretty extraordinary that it was overheating! Something might be defective, I’d just request a replacement.

 

[Moondog17]

FWIW I’ve never had this happen on my M2 Ultra Studio, I’ve never even heard the fans spin up. Sounds pretty extraordinary that it was overheating! Something might be defective, I’d just request a replacement.

Yeah I hadn't had any issues before. It was totally silent. Apple won't refer to it as overheating and shutting down. The reference number is titled "problem with Logic running slow." Emails also referred to "noisy fans" but no emergency shutdown. This happened when it was less than 6 months old, and in the UK the legal onus is on Apple to show it is not defective. The unhelpful attitude comes across as though they don't want to look into it too hard. I've always had great support from Apple in the past. I just don't understand it.

 

[casperes1996]

Any chance I could see the log too?

 

[TzunamiOSX]

Hi, I purchased a new Mac Studio M2 Ultra last September. After a VST editor crash I had a problem with MIDI not being transmitted normally so went to reinstall Ventura but got a message the files were corrupted. I downloaded Ventura from the App Store and it installed normally.
I installed Logic and the audio driver for my RME interface. Apart from that it was a clean install.

I left the Mac in sleep mode with no software load and later came back into the room and the Mac had woken itself, the fans were going crazy and it was extremely hot. I'd never heard the fans before and it's usually cool to the touch. There was a notification that the Mac was closing itself down to prevent damage from overheating. I later rebooted it and there was an error log file on screen.

I contacted Apple via chat and submitted the log files but haven't had any explanation nor reassurance there isn't a problem. I bought the Mac with AppleCare+. TBH Apple have been uncharacteristically unhelpful and I still haven't had a resolution after a month. Any advice would be appreciated.

Can you make a photo of your Mac Studio on his location? Perhaps something disturbs the cooling.

 

[Moondog17]

Any chance I could see the log too?

Yes, do you know which files it will be? I uploaded all of them to Apple.

 

[Moondog17]

Can you make a photo of your Mac Studio on his location? Perhaps something disturbs the cooling.

It’s not surrounded by stuff or by a heat source. It’s been in the same place on my desk since September.

 

[Moondog17]

Files.

 

[Moondog17]

Fault Log saying it is too large to upload even in zipped format. Dropbox https://www.dropbox.com/scl/fi/vbr7...Logs.zip?rlkey=gd6e7cyr9y6qkf2qpyeu47eku&dl=0

 

[casperes1996]

Yes, do you know which files it will be? I uploaded all of them to Apple.

You said one was present on screen when you returned to the Mac, right? I'm most curious about that one and not so much the surrounding context

 

[casperes1996]

Does your MIDI controller rely on a kext?

 

[Moondog17]

You said one was present on screen when you returned to the Mac, right? I'm most curious about that one and not so much the surrounding context

I've uploaded the zipped fault log folder to Dropbox. Just awaiting mods approval. Appreciate you taking a look.

 

[Moondog17]

Does your MIDI controller rely on a kext?

I was using a Virus TI2 as a controller, running through a Miditech Midiface 16x16. I have various hardware synths attached. I checked with Miditech and the unit doesn't run any firmware - so that is ruled out. The Miditech was receiving MIDI but the Mac wasn't routing it internally or externally. I tried using other synths so it wasn't the Virus. On reinstalling the O/S and Audio/MIDI setup it was working normally again with the same hardware setup.

 

[TzunamiOSX]

Did you ever clean the air intakes? I have used a vacuum cleaner for this last time.

Picture from jim0266

 

[Moondog17]

They’re completely clear unfortunately. A simple explanation would have been my preferred option😆.

 

[Moondog17]

Hi, apologies to those of you waiting. The "fault log" folder that failed to upload is Archive folders x 6 in one folder. I uploaded them individually above.

 

[jsegel]

Hey, I am seeing this a year afterwards so probably no help, but run the Hardware Diagnostics! I have a Mac Studio M2 Ultra as well, was having similar issues—and lo and behold, there were port problems. Applecare had to replace the whole logic board.

Use Apple Diagnostics to test your Mac - Apple Support

Apple Diagnostics, formerly known as Apple Hardware Test, can check your Mac for hardware issues.

support.apple.com

I have continuing other issues with this computer (not seen in media sharing/problems with sync with other devices, etc. ) but at least this issue was fixed. Um, mostly. The connected screens still black out occasionally for a couple seconds...