Mac Studio M2 Video Lag on Zoom

[Col127]

Hey all,

I have a new M2 Max Mac Studio (base model). I was doing a virtual presentation last week on Zoom and my Zoom video was lagging. It would freeze and then 'catch' back up . This happened many times during the 2 hr presentation I gave. It's not an internet issue since I'm on a hardwired 1.5TB line.

At the time, I only Safari open running Canva (that's where my virtual presentation was being run from), Zoom and Outlook.

I was VERY surprised this was happening since I had minimal resources open. Any ideas why this happened?

One of the reason why I switched from my 2020 iMac was because I had noticed that issue on that machine to and figured it was because it was an older, intel chip.

But surely not on Apple's latest and greatest.... Any ideas?

Thanks!

 

[Slartibart]

which version of macOS? which version of Zoom? Do you use Private Relay, a VPN or a proxy? Any docks and/or monitor connected? Make sure you use the Apple Silicon version of Zoom (you can check your installed version by right-clicking the Zoom icon in Finder, then select Get Info from the contextual menu and look at its Kind under "General").

otherwise: check the advanced video settings in Zoom. Turn off Use hardware acceleration for receiving video. Run a test.