I know you repair macs for a living, and I respect your craft. You also bring up a good reminder about the torx.
Some people may certainly prefer to pay someone else to do the task rather than do it themselves. This is basically geek squad's business model.
But to state that something is not user replaceable since they'll have to buy a tool easily found at any best buy or radio shack is erroneous.
Woah!
I never said people shouldn't do it themselves. 90% of the posts I make here encourage & give instructions and free information so people can fix their own stuff without breaking it or paying crazy marked up parts costs. I have had people ask me to install RAM for money, and have refused.
My intention isn't to garner business. It's to get apple to change their stuff. I hope the same happens when I bring up that you can spill coffee on a lenovo and not have a dead computer.
It was the same with some of their towers. You couldn't remove a hard drive with a philips.
I don't know who at apple thought it was a good idea to make it so you need a torx screwdriver to do anything.
It is not even about having to buy it. Almost every home has a philips screwdriver lying around. For those that don't, a neighbor typically does, and can hand it to them. But a LOT of people do not even know what a torx screwdriver is, so they will not even know what to call it, or google for. And it's very likely that if you ask your neighbor what it is, he will have no idea.
They'll do what I did three years ago. Walk into a radioshack and ask for the "star thing screwdriver", and get a look of bewilderment. Because the person at radioshack, even if you are an ignorant fool like myself, knows less than you do. I showed them the screw. They claimed they didn't have it.
They did have a set, which I found out three trips later. But they couldn't direct me, because as stated earlier, most of the untechsavvy world, and even a lot of the tech savvy world, has no idea what torx means, or is.
If you don't have a philips screwdriver, but see that you need one, you can go out and say "I need a small flathead" or "I need a small philips", and even at crappy stores, someone can direct you. Philips and flathead are easily recognizeable to all but the most uneducated American.
I personally find the screen more user replaceable than the hard drive because this can be done with a regular screwdriver, and a philips or a nail filer to pop off the beige clips. It's not that torx screwdrivers are not available. It's that most people do not know what a torx screwdriver is and the immediate people they have at their disposal to get information from might not know either.
A machine that is supposed to be manufactured to be easy to use compared to the perceived complexity of a PC shouldn't use 20 different types of screws in its makeup, and shouldn't use torx screws on supposedly user replaceable parts. I never needed an icetray to organize my screws until I opened a mac!