MacBook 2015 Retina Replacement Keys

[El lissitzky]

Hey! So it looks like in the last couple of months one of the feet on the plastic part of my Delete key decided to break. Apple will only refund me the money to buy a new one or ship it out for repair...so as you can imagine I do not want to do either of those because the machine still works fine and I've already waited a month just to go it into my hands.

That being said I've found one website that is charging $19.99 for it and can't find any other site or any sellers on eBay that have them. Does anyone have any leads? If it comes down to it I have no gripes about walking in and snapping one off a machine after all the money I've given them and for the awful time I had working for them.

 

[mattopotamus]

Well I definitely would not go through a 3rd party b.c you will void your warranty. It seems like apple has deemed the keyboard "unrepairable", at least at this stage in the MacBooks life. Did you call apple or was this in store? If you have not been in store, check your local apple store. Online it always says no stock, but they may have some on hand.

 

[El lissitzky]

Well I definitely would not go through a 3rd party b.c you will void your warranty. It seems like apple has deemed the keyboard "unrepairable", at least at this stage in the MacBooks life. Did you call apple or was this in store? If you have not been in store, check your local apple store. Online it always says no stock, but they may have some on hand.

I did a little research and tested it myself. The plastic key is VERY easy to remove and reattach, it clicks out and in. I spoke to chat support 3 times and went in store. I guess I'll just have to wait until spares will be around or until I can get an OEM one at a decent price.

 

[flynz4]

Hey! So it looks like in the last couple of months one of the feet on the plastic part of my Delete key decided to break. Apple will only refund me the money to buy a new one or ship it out for repair...so as you can imagine I do not want to do either of those because the machine still works fine and I've already waited a month just to go it into my hands.

Regarding the bold above. Why not just order a new one, and when it arrives, restore from backup, wipe the old machine, and get the refund?

/Jim

 

[El lissitzky]

Regarding the bold above. Why not just order a new one, and when it arrives, restore from backup, wipe the old machine, and get the refund?

/Jim

I could but I'm aggravated I'd be without a laptop for 1-2 weeks, that originally took over a month to receive, that I've only had for 2 months, that has a piece of plastic that broke and could easily be replaced. The mechanism is perfectly fine, one of the feet just cracked on the key.

 

[flynz4]

I could but I'm aggravated I'd be without a laptop for 1-2 weeks, that originally took over a month to receive, that I've only had for 2 months, that has a piece of plastic that broke and could easily be replaced. The mechanism is perfectly fine, one of the feet just cracked on the key.

Can you arrange to get the refund for your current machine once the new replacement arrives?

/Jim

 

[El lissitzky]

Can you arrange to get the refund for your current machine once the new replacement arrives?

/Jim

I just had that same realization. I assumed no because they never mentioned it. I'll have to look into that.