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tobasco27

macrumors member
Original poster
Dec 18, 2010
72
87
Chicagoland
My wife has a late 2013 13 in. MacBook Air. She says she needs to reboot just about everyday because it keeps freezing up. Any quick ideas or fixes that I can try before I bring it to the Genius Bar?

Thanks for any help!
 
My wife has a late 2013 13 in. MacBook Air. She says she needs to reboot just about everyday because it keeps freezing up. Any quick ideas or fixes that I can try before I bring it to the Genius Bar?
Thanks for any help!
I'm not sure what the specific symptoms she is seeing for "freezing up" since that is pretty general. It could mean pauses with beachballs, non-responsive to all mouse clicks forcing a restart with the power button, kernel panic, or ...
Things to try would depend on the specific symptoms.
Some other useful information is which OS?
How full is the internal disk drive?

A general thing you could try is to use Disk Utility to check your disk.
 
reset pram
https://support.apple.com/en-us/HT204063
reset smc controller
https://support.apple.com/en-us/HT201295
run apple diagnostics in extended mode
https://support.apple.com/en-us/HT202731
check the disk with disk utility
(boot up into recovery mode and do a disk repair)
repairing permissions in El Capitan requires terminal now
http://osxdaily.com/2015/11/04/verify-repair-permissions-mac-os-x/

reinstall os x
(this won't cause you to lose your programs but back it up to time machine anyway)




if all else fails take it to the genius bar, tell them you already did all the troubleshooting you can

he will likely be stumped

the only thing you could do to test it would be to erase the hard disk entirely , reinstall os x , and restore your computer from time machine
oh the other thing you could do is try running disk warrior. but costs $79 for a copy of it.

I've heard if your mac passes apple diagnostics, it will likely pass any genius bar test. i heard that the genius bar test does not do anything more then the built in diagnostics. it just is more graphical
 
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