Macbook Air won't boot

[Kontharo]

Hi.

There's an issue with my sister's Macbook Air (2012 model I think - it's the one with the HD4000 graphics).

She was playing The Sims and then suddenly the computer froze. It would just display a freeze frame of the game. At this point the computer was pretty much unresponsive. We couldn't minimize the game and pressing the Power button did nothing (we could however adjust the display lighting, so it wasn't totally unresponsive).

We unplugged the charger and let the battery drain. When the battery had fully drained we plugged in the charger. It was indicated on the charger that it was infact charging (the orange light). It was also able to fully charge (indicated by the green light). However at this point the computer is totally unresponsive. Absolutely nothing happens if you press or press and hold the power button. The display is just black and it makes no sounds.

Anyone who has a clue whether there's an easy fix or if it has to be sent in for repair?

 

[motrek]

Hi.

There's an issue with my sister's Macbook Air (2012 model I think - it's the one with the HD4000 graphics).

She was playing The Sims and then suddenly the computer froze. It would just display a freeze frame of the game. At this point the computer was pretty much unresponsive. We couldn't minimize the game and pressing the Power button did nothing (we could however adjust the display lighting, so it wasn't totally unresponsive).

We unplugged the charger and let the battery drain. When the battery had fully drained we plugged in the charger. It was indicated on the charger that it was infact charging (the orange light). It was also able to fully charge (indicated by the green light). However at this point the computer is totally unresponsive. Absolutely nothing happens if you press or press and hold the power button. The display is just black and it makes no sounds.

Anyone who has a clue whether there's an easy fix or if it has to be sent in for repair?

Sorry, I don't know why it isn't booting, but just FYI, you can hold down the power button for ~5 seconds and that will force the computer to reboot. No need to wait until the battery is drained.

 

[Kontharo]

Sorry, I don't know why it isn't booting, but just FYI, you can hold down the power button for ~5 seconds and that will force the computer to reboot. No need to wait until the battery is drained.

I did try to press and hold the power button for way over 5 seconds and nothing happened.

 

[motrek]

I did try to press and hold the power button for way over 5 seconds and nothing happened.

Wow, that's really bad then. Sorry to hear it. I would assume something is seriously wrong with the logic board. Being able to press and hold a power button to turn a computer off is pretty low-level.

Best to take it to an Apple Store and ask, of course.

 

[joshlalonde]

This probably won't do any good, but if it's somehow still stuck in the app, you could try Force Quitting. Command+Alt+Esc should bring it up. But it's probably too late. I'm not sure why it wouldn't forcibly shut down when you hold down the power button... I'm actually suspicious of that. Either you have a rare hardware problem, or you didn't hold it down long enough. .-.