Macbook Crashes please help

[craigdevlin]

I bought a macbook today of amazon and it keeps crashing! Before I resort to sending it back could someone possible help? This is the info I get when it crashes:


Interval Since Last Panic Report: 14541 sec
Panics Since Last Report: 2
Anonymous UUID: 2717FBDA-8463-4BE3-919F-14DF81E0DE2A

Thu Nov 1 21:06:22 2012
panic(cpu 1 caller 0x2abf6a): Kernel trap at 0xffa2772e, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0xffa2772e, CR3: 0x0f839000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x09cd1b7c, ECX: 0x08e1d000, EDX: 0x09cd1b98
CR2: 0xffa2772e, EBP: 0x52b9bd78, ESI: 0x09cd1b98, EDI: 0x00000001
EFL: 0x00010006, EIP: 0xffa2772e, CS: 0x00000008, DS: 0x0a990010
Error code: 0x00000010

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x52b9bb68 : 0x21b837 (0x5dd7fc 0x52b9bb9c 0x223ce1 0x0)
0x52b9bbb8 : 0x2abf6a (0x59e3d0 0xffa2772e 0xe 0x59e59a)
0x52b9bc98 : 0x2a1a78 (0x52b9bcb0 0x246 0x52b9bd78 0xffa2772e)
0x52b9bca8 : 0xffa2772e (0xe 0x1000048 0x10 0x10)
0x52b9bd78 : 0x22f36d (0x9cd1b7c 0x0 0x47 0x2a0577)
0x52b9bd98 : 0x22f475 (0x9cd1b7c 0x9cd1e3c 0x8e1d000 0x1)
0x52b9bdc8 : 0x4d3e8b (0x9cd1b7c 0x52b9be64 0x52b9bf0c 0x1)
0x52b9bf28 : 0x4d526c (0x83cfb0 0x1 0x1 0xffffffff)
0x52b9bf78 : 0x4f82fb (0x8d80a80 0x8af65e8 0x8e1a684 0x0)
0x52b9bfc8 : 0x2a251d (0x8af65e4 0x1 0x10 0x0)

BSD process name corresponding to current thread: mds

Mac OS version:
10K549

Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro7,1 (Mac-F222BEC8)

System uptime in nanoseconds: 4231852735195
unloaded kexts:
com.apple.driver.AppleMCP89RootPortPM 1.11 (addr 0x1438000, size 0x20480) - last unloaded 116458577139
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 19583006324
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.driver.AudioAUUC 1.57
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.0.46
com.apple.GeForce 6.3.6
com.apple.driver.AppleUSBTCButtons 201.6
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.driver.AppleUSBCardReader 2.6.1
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AirPortBrcm43224 428.42.4
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleUSBOHCI 4.2.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.nvidia.nv50hal 6.3.6
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.NVDAResman 6.3.6
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.driver.AppleUSBMultitouch 207.7
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.NVSMU 2.2.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289.1
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB
Serial ATA Device: MAT****ADVD-R UJ-898
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000 / 6
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000 / 3
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0x06300000 / 2

Please help me!

 

[T5BRICK]

More information would be helpful.

What model was it?
Has anything been upgraded(RAM, HDD)?

My first guess would be bad RAM, but I don't know for sure. Does it have any remaining warranty?

 

[craigdevlin]

Im sorry i dont know, im not very tech savvy.

What I do know is it is a 13" macbook pro, and no it has no warranty. Sorry I cant be more helpful.

 

[T5BRICK]

Im sorry i dont know, im not very tech savvy.

What I do know is it is a 13" macbook pro, and no it has no warranty. Sorry I cant be more helpful.

If it is crashing already and you JUST got it, I'd return it while you can.

That being said, if it came with any disks, you could run Apple Hardware test and possibly determine the issue.

http://support.apple.com/kb/HT1509

On my mid 2009 model, AHT is located on the application restore DVD. You just pop it into the optical drive, restart and hold down D until the diagnostic software starts up. I'd suggest enabling looping and running the extended test.

 

[jaqueh]

return this computer. kernel panics are usually faulty ram or motherboard but since you aren't tech savvy enough to look inside you should just return it instead.