Hello all, for a while had issues with my macbook pro 2018 13' not charging when heavy apps are ran it lingers 90-95% and the battery says plugged but not charging. An hour ago while being used it made this sucking like sound and restarted. I brought it over t apple couple of weeks ago and they hardware tested it and said it is all fine. I apply etr check.
EtreCheckPro version: 6.2.6 (6C020)
Report generated: 2020-07-14 16:19:07
Download EtreCheckPro from https://etrecheck.com
Runtime: 1:59
Performance: Excellent
Problem: Computer is restarting
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
Hardware Information:
MacBook Pro (13-inch, 2018-2019, Four Thunderbolt 3 ports)
MacBook Pro Model: MacBookPro15,2
2.3 GHz Quad-Core Intel Core i5 (i5-8259U) CPU: 4-core
8 GB RAM - Not upgradeable
BANK 0/ChannelA-DIMM0 - 4 GB LPDDR3 2133
BANK 2/ChannelB-DIMM0 - 4 GB LPDDR3 2133
Battery: Health = Normal - Cycle count = 58
Video Information:
Intel Iris Plus Graphics 655 - VRAM: 1536 MB
Color LCD (built-in) 2880 x 1800
Drives:
disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 499.96 GB
disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes)
disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 340.78 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 81 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk1s5 - Macintosh HD (APFS) (Shared - 11.17 GB used)
Mounted Volumes:
disk1s1 - M************ Data [APFS Virtual drive]
499.96 GB (Shared - 340.78 GB used, 147.41 GB available, 145.10 GB free)
APFS
Mount point: /System/Volumes/Data
Encrypted
disk1s4 - VM [APFS VM]
499.96 GB (Shared - 2.15 GB used, 145.10 GB free)
APFS
Mount point: /private/var/vm
Encrypted
disk1s5 - Macintosh HD
499.96 GB (Shared - 11.17 GB used, 147.41 GB available, 145.10 GB free)
APFS
Mount point: /
Encrypted
Read-only: Yes
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 44.11 GB available
System Software:
macOS Catalina 10.15.5 (19F101)
Time since boot: About an hour
Notifications:
dota2.app
9 notifications
Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple
Unsigned Files:
Apps: 5
32-bit Applications:
One 32-bit app
System Launch Agents:
[Not Loaded] 17 Apple tasks
[Loaded] 166 Apple tasks
[Running] 130 Apple tasks
System Launch Daemons:
[Not Loaded] 35 Apple tasks
[Loaded] 178 Apple tasks
[Running] 122 Apple tasks
[Other] 2 Apple tasks
Launch Daemons:
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-20)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-12-09)
User Launch Agents:
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12)
[Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2020-07-14)
User Login Items:
[Running] Dropbox (Dropbox, Inc. - installed 2020-07-10)
Application
/Applications/Dropbox.app
[Not Loaded] StartUpHelper (Spotify - installed 2020-06-09)
Modern Login Item
/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app
[Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-17)
Application
~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app
Internet Plug-ins:
ZoomUsPlugIn: 4.6.11 (20561.0413) (Zoom Video Communications, Inc. - installed 2020-04-19)
Safari Extensions:
AdBlock Engine (App Store - installed 2020-06-10)
AdBlock Icon (App Store - installed 2020-06-10)
Grammarly for Safari (App Store - installed 2020-05-21)
Time Machine:
Time Machine Not Configured!
Performance:
System Load: 2.94 (1 min ago) 2.20 (5 min ago) 2.06 (15 min ago)
Nominal I/O speed: 2.09 MB/s
File system: 13.19 seconds
Write speed: 1743 MB/s
Read speed: 2930 MB/s
CPU Usage Snapshot:
Type Overall
System: 1 %
User: 3 %
Idle: 96 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
EtreCheckPro 14.06 % (Etresoft, Inc.)
WindowServer 12.06 % (Apple)
kernel_task 2.76 % (Apple)
Dropbox (3) 0.12 % (Dropbox, Inc.)
Dropbox Web Helper (3) 0.06 % (Dropbox, Inc.)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
EtreCheckPro 515 MB (Etresoft, Inc.)
Dropbox (3) 142 MB (Dropbox, Inc.)
MTLCompilerService (3) 134 MB (Apple)
Dropbox Web Helper (3) 107 MB (Dropbox, Inc.)
kernel_task 107 MB (Apple)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
corespeechd 3 KB / 3 MB (Apple)
SubmitDiagInfo 1 MB / 920 B (Apple)
mDNSResponder 413 KB / 134 KB (Apple)
biometrickitd 169 KB / 154 KB (Apple)
Dropbox 60 KB / 80 KB (Dropbox, Inc.)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
WindowServer 4 (Apple)
Dropbox (3) 0 (Dropbox, Inc.)
secd 0 (Apple)
Dropbox Web Helper (3) 0 (Dropbox, Inc.)
mDNSResponder 0 (Apple)
Virtual Memory Information:
Physical RAM: 8 GB
Free RAM: 648 MB
Used RAM: 4.74 GB
Cached files: 2.63 GB
Available RAM: 3.26 GB
Swap Used: 89 MB
Software Installs (past 30 days):
Install Date Name (Version)
2020-07-02 MRTConfigData (1.63)
2020-07-04 Elmedia Video Player (7.12)
2020-07-04 Spark (2.8.1)
2020-07-14 Pages (10.0)
2020-07-14 XProtectPlistConfigData (2126)
Diagnostics Information (past 7-30 days):
2020-07-14 12:47:42 photoanalysisd - High CPU Use
Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd
End of report
EtreCheckPro version: 6.2.6 (6C020)
Report generated: 2020-07-14 16:19:07
Download EtreCheckPro from https://etrecheck.com
Runtime: 1:59
Performance: Excellent
Problem: Computer is restarting
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
Hardware Information:
MacBook Pro (13-inch, 2018-2019, Four Thunderbolt 3 ports)
MacBook Pro Model: MacBookPro15,2
2.3 GHz Quad-Core Intel Core i5 (i5-8259U) CPU: 4-core
8 GB RAM - Not upgradeable
BANK 0/ChannelA-DIMM0 - 4 GB LPDDR3 2133
BANK 2/ChannelB-DIMM0 - 4 GB LPDDR3 2133
Battery: Health = Normal - Cycle count = 58
Video Information:
Intel Iris Plus Graphics 655 - VRAM: 1536 MB
Color LCD (built-in) 2880 x 1800
Drives:
disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 499.96 GB
disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes)
disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 340.78 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 81 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk1s5 - Macintosh HD (APFS) (Shared - 11.17 GB used)
Mounted Volumes:
disk1s1 - M************ Data [APFS Virtual drive]
499.96 GB (Shared - 340.78 GB used, 147.41 GB available, 145.10 GB free)
APFS
Mount point: /System/Volumes/Data
Encrypted
disk1s4 - VM [APFS VM]
499.96 GB (Shared - 2.15 GB used, 145.10 GB free)
APFS
Mount point: /private/var/vm
Encrypted
disk1s5 - Macintosh HD
499.96 GB (Shared - 11.17 GB used, 147.41 GB available, 145.10 GB free)
APFS
Mount point: /
Encrypted
Read-only: Yes
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 44.11 GB available
System Software:
macOS Catalina 10.15.5 (19F101)
Time since boot: About an hour
Notifications:
dota2.app
9 notifications
Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple
Unsigned Files:
Apps: 5
32-bit Applications:
One 32-bit app
System Launch Agents:
[Not Loaded] 17 Apple tasks
[Loaded] 166 Apple tasks
[Running] 130 Apple tasks
System Launch Daemons:
[Not Loaded] 35 Apple tasks
[Loaded] 178 Apple tasks
[Running] 122 Apple tasks
[Other] 2 Apple tasks
Launch Daemons:
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-20)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-12-09)
User Launch Agents:
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12)
[Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2020-07-14)
User Login Items:
[Running] Dropbox (Dropbox, Inc. - installed 2020-07-10)
Application
/Applications/Dropbox.app
[Not Loaded] StartUpHelper (Spotify - installed 2020-06-09)
Modern Login Item
/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app
[Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-17)
Application
~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app
Internet Plug-ins:
ZoomUsPlugIn: 4.6.11 (20561.0413) (Zoom Video Communications, Inc. - installed 2020-04-19)
Safari Extensions:
AdBlock Engine (App Store - installed 2020-06-10)
AdBlock Icon (App Store - installed 2020-06-10)
Grammarly for Safari (App Store - installed 2020-05-21)
Time Machine:
Time Machine Not Configured!
Performance:
System Load: 2.94 (1 min ago) 2.20 (5 min ago) 2.06 (15 min ago)
Nominal I/O speed: 2.09 MB/s
File system: 13.19 seconds
Write speed: 1743 MB/s
Read speed: 2930 MB/s
CPU Usage Snapshot:
Type Overall
System: 1 %
User: 3 %
Idle: 96 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
EtreCheckPro 14.06 % (Etresoft, Inc.)
WindowServer 12.06 % (Apple)
kernel_task 2.76 % (Apple)
Dropbox (3) 0.12 % (Dropbox, Inc.)
Dropbox Web Helper (3) 0.06 % (Dropbox, Inc.)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
EtreCheckPro 515 MB (Etresoft, Inc.)
Dropbox (3) 142 MB (Dropbox, Inc.)
MTLCompilerService (3) 134 MB (Apple)
Dropbox Web Helper (3) 107 MB (Dropbox, Inc.)
kernel_task 107 MB (Apple)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
corespeechd 3 KB / 3 MB (Apple)
SubmitDiagInfo 1 MB / 920 B (Apple)
mDNSResponder 413 KB / 134 KB (Apple)
biometrickitd 169 KB / 154 KB (Apple)
Dropbox 60 KB / 80 KB (Dropbox, Inc.)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
WindowServer 4 (Apple)
Dropbox (3) 0 (Dropbox, Inc.)
secd 0 (Apple)
Dropbox Web Helper (3) 0 (Dropbox, Inc.)
mDNSResponder 0 (Apple)
Virtual Memory Information:
Physical RAM: 8 GB
Free RAM: 648 MB
Used RAM: 4.74 GB
Cached files: 2.63 GB
Available RAM: 3.26 GB
Swap Used: 89 MB
Software Installs (past 30 days):
Install Date Name (Version)
2020-07-02 MRTConfigData (1.63)
2020-07-04 Elmedia Video Player (7.12)
2020-07-04 Spark (2.8.1)
2020-07-14 Pages (10.0)
2020-07-14 XProtectPlistConfigData (2126)
Diagnostics Information (past 7-30 days):
2020-07-14 12:47:42 photoanalysisd - High CPU Use
Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd
End of report