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Macbook pro 13.3 - Screen goes grey and asks me to restart.

S

Scoffers88

macrumors newbie
Original poster
Mar 22, 2010
4
0
Hey,

Im new to these forums. I have just (5 months) purchased a new Macbook pro. I have upgraded the RAM to 4GB, but only recently since ive been in Canada (1 month) experienced this problem. The screen goes grey once a day and the computer asks me to restart the system. I believe its called a Kernal Panic. Ive read on other places that it might be caused by recently installed apps. But i have got rid of these and now nothing has changed! I havnt got my Install CD on me therefore cannot run a reboot.

Im not sure if the issues are related but the Mac also kicks me out and makes me log in again... this doesnt happen as frequently but is still concerning and rather frustrating.

Can anybody help solve this issue, it would be much appreciated!

Thanks
 
Try reseating the RAM. I had that problem with my Powerbook back in the day, and it turned out that my RAM chip had come loose.
 
Post the kernel panic log here so we can look at it. Open up Console, then go to Files->/Library/Logs->PanicReporter and copy the text of the most recent log there.
 
Log...for Kernal

Mon Mar 22 19:42:54 2010
panic(cpu 0 caller 0x2a7ac2): Kernel trap at 0x00231eb7, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00483edc, CR3: 0x00100000, CR4: 0x000006e0
EAX: 0x00483edc, EBX: 0x13cc97a8, ECX: 0x09dd03d4, EDX: 0x09d3a7a8
CR2: 0x00483edc, EBP: 0x0010be08, ESI: 0x13cc97a8, EDI: 0x00000000
EFL: 0x00010002, EIP: 0x00231eb7, CS: 0x00000008, DS: 0x07ff0010
Error code: 0x00000003

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x10bbe8 : 0x21b2bd (0x5cf868 0x10bc1c 0x223719 0x0)
0x10bc38 : 0x2a7ac2 (0x591c30 0x231eb7 0xe 0x591dfa)
0x10bd18 : 0x29d968 (0x10bd30 0x2 0x10be08 0x231eb7)
0x10bd28 : 0x231eb7 (0xe 0x850048 0x111c0010 0xf0010)
0x10be08 : 0x23203c (0x863ed8 0x4336d7a4 0x0 0x0)
0x10be38 : 0x23017c (0x863ed4 0x0 0x0 0x37)
0x10be78 : 0x231049 (0x863ea0 0x0 0xb 0x1)
0x10bec8 : 0x29583e (0x81e04c 0x1672fe6e 0x2a8d 0x0)
0x10bf18 : 0x2a661c (0x0 0x2a8a92 0x0 0xf24073)
0x10bf58 : 0x2ae599 (0x5881bc40 0x5881bc40 0x10bf88 0x574adb)
0x10bf88 : 0x2a7043 (0xde 0x5881bc40 0x1ee 0x1)
0x10bfd8 : 0x29db1e (0x5881bc40 0x9d5bd000 0x0 0x10d0e4)
0x5881bcd8 : 0x225527 (0x84bc7c 0x163be16a 0x2a8d 0x84bc68)
0x5881bd38 : 0x2262fd (0x1 0x9dd03d4 0x7e81c58 0x4fcf95)
0x5881bda8 : 0x226f11 (0x9dd03f0 0x2a8d 0x1e848 0x146f1668)
0x5881be18 : 0x226fb5 (0x22a0a5 0x0 0x0 0x1e)
0x5881be38 : 0x22a3ec (0x22a0a5 0x0 0x80 0x2)
0x5881be98 : 0x22a96a (0x16ea319b 0x2a8d 0x0 0x2a6e5f)
0x5881bee8 : 0x22a9bf (0x2b03 0x3803 0x0 0xae61a7)
0x5881bf18 : 0x2924f1 (0x5881bf44 0x0 0x0 0x0)
Backtrace continues...

BSD process name corresponding to current thread: iTunes

Mac OS version:
10C540

Kernel version:
Darwin Kernel Version 10.2.0: Tue Nov 3 10:37:10 PST 2009; root:xnu-1486.2.11~1/RELEASE_I386
System model name: MacBookPro5,5 (Mac-F2268AC8)

System uptime in nanoseconds: 46785455672684
unloaded kexts:
com.apple.driver.AppleUSBTCKeyEventDriver 1.8.0b4 (addr 0x52122000, size 0x8192) - last unloaded 23858219397304
loaded kexts:
com.apple.filesystems.msdosfs 1.6 - last loaded 45764068890998
com.apple.filesystems.smbfs 1.6.0
com.apple.driver.AppleHWSensor 1.9.2d0
com.apple.driver.AppleUpstreamUserClient 3.1.0
com.apple.driver.AGPM 100.9.3
com.apple.driver.AppleHDA 1.7.9a4
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.NVSMU 2.1.8
com.apple.driver.AppleBacklight 170.0.14
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.filesystems.autofs 2.1.0
com.apple.kext.AppleSMCLMU 1.4.5d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.AppleMikeyDriver 1.7.9a4
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.ACPI_SMC_PlatformPlugin 4.0.1d0
com.apple.driver.AppleLPC 1.4.9
com.apple.GeForce 6.0.6
com.apple.driver.AppleUSBTCButtons 1.8.0b4
com.apple.driver.AppleUSBTCKeyboard 1.8.0b4
com.apple.driver.AppleIRController 251.1.4
com.apple.iokit.SCSITaskUserClient 2.6.0
com.apple.driver.AppleUSBCardReader 2.5.1
com.apple.iokit.IOAHCIBlockStorage 1.6.0
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AirPortBrcm43xx 421.91.26
com.apple.driver.AppleFWOHCI 4.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBHub 3.8.4
com.apple.driver.AppleAHCIPort 2.0.1
com.apple.nvenet 1.0.69
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleUSBOHCI 3.7.5
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagementClient 96.0.0
com.apple.driver.AppleIntelCPUPowerManagement 96.0.0
com.apple.driver.DspFuncLib 1.7.9a4
com.apple.nvidia.nv50hal 6.0.6
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOBluetoothSerialManager 2.2.4f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.2fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.7.9a4
com.apple.iokit.IOHDAFamily 1.7.9a4
com.apple.driver.AppleSMBusController 1.0.4d0
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.0.1d0
com.apple.driver.AppleSMBusPCI 1.0.4d0
com.apple.driver.AppleSMC 3.0.1d2
com.apple.NVDAResman 6.0.6
com.apple.iokit.IONDRVSupport 2.0
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.driver.BroadcomUSBBluetoothHCIController 2.2.4f3
com.apple.driver.AppleUSBBluetoothHCIController 2.2.4f3
com.apple.iokit.IOBluetoothFamily 2.2.4f3
com.apple.driver.AppleUSBMultitouch 204.9
com.apple.iokit.IOUSBHIDDriver 3.8.4
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.0
com.apple.iokit.IOUSBMassStorageClass 2.5.1
com.apple.driver.AppleUSBMergeNub 3.8.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.0
com.apple.iokit.IO80211Family 310.6
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IOUSBUserClient 3.8.5
com.apple.iokit.IOAHCIFamily 2.0.2
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 3.8.5
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
 
Hope this helps

Above is the said text... Will this be related to the logging out as well??

Cheers
 
That log doesn't tell me much. My guess is that it is bad RAM since the log didn't give a specific driver/kext that would point to other hardware.

There are a few tests for bad RAM. The Apple Hardware Test should do it, or you can run Memtest86.

Bad RAM can cause all kinds of strange issues and unpredictable behavior, so it's possible that it could be causing the logging out issue.

It's possible that the RAM was bad from the factory, that it is incompatible with your computer (not likely if it is a reputable brand and the specs match what is required), of that you damaged it while installing it, most likely by static discharge. Most RAM these days has a lifetime warranty, and the company that makes it should replace it for you.
 
So is there any other way to test this. Im on a 4 month trip, and my boot up disk is at home! THis only started happening about a week ago, the new RAM has been in for well over 2 months! This is getting mega frustrating now as it is happening everyday at random times, and its not affecting other programs, it will randomly close safari as well!

Cheers for any help you can give!
 
Safari closing randomly sounds like bad RAM. It's possible that it wasn't bad when you installed it, and somehow it went bad in the last 2 months, or that it has been getting worse.

You can run Memtest in single user mode. It seems to be already installed on my computer (maybe I installed it, or maybe it's built-in, I can't remember), but there are instructions and an installer you can download on this page.
http://www.command-tab.com/2008/01/11/how-to-test-ram-under-mac-os-x/

You can also download a bootable image that you can burn to a CD. This is the generic one, which should work:
http://www.memtest86.com/
It also comes on most Linux live CDs.
 
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