Almost 1 week as I've got my new Macbook Pro 16" i9 32GB.
Of course, it came with Catalina 10.15 macOS out of the box.
So, as you usually would begin, I've started the activation process of that rig by activating Apple ID, and immediately checking for sys updates and updating to the latest available Catalina 10.15.2 (I didn't check what was original Catalina version out of the box). I didn't want to migrate data from my old macbook but to do absolutely fresh setup.
So after basic activation System Preferences, shows me notification that I have to take actions in Apple ID settings pane.
It is asking to "Activate iCloud Storage" update available for my account.
At some point, I realize that the Settings window became unresponsive. And it happens always when I'm entering AppleID settings pane.
Checking Activity Monitor it always shows that same processes go crazy and penalize CPU:
Above processes always appears when I open AppleID preferences pane. Sometimes accountsd process hitting digits above 200%. Fans starting to blow like crazy. And I can't to anything except Force killing all above processes.
At the same time if I take actions fast after opening AppleID pane I actually can press a "Continue" button for the "Activate iCloud Storage" request. It opens App Store and showing "Loading" badge with spinner. After few seconds loading ends up with error dialog "Cannot Connect to App Store". God damn it!!!!
After some time, in Console app while selected only errors and failures logs. I've noticed couple interesting log messages which occur while App Store is "LOADING" activation.
App Store doesn't trust own company's URL Looool:
URL not trusted. URL = https://support.apple.com/en-us/HT204247
And if you follow that URL it opens iCloud storage related page!!!
I really hope that this is an actual root of the issue.
In the meantime, I have tried tons of recipes found on internet trying to fix or troubleshoot that issue:
Now waiting for a response from apple support which has escalated my case to apple engineering! Aka waiting for response from apple engineering support.
I have couple more options left to try:
Good suggestion that it might be problem with the bridgeOS
Of course, it came with Catalina 10.15 macOS out of the box.
So, as you usually would begin, I've started the activation process of that rig by activating Apple ID, and immediately checking for sys updates and updating to the latest available Catalina 10.15.2 (I didn't check what was original Catalina version out of the box). I didn't want to migrate data from my old macbook but to do absolutely fresh setup.
So after basic activation System Preferences, shows me notification that I have to take actions in Apple ID settings pane.
It is asking to "Activate iCloud Storage" update available for my account.
At some point, I realize that the Settings window became unresponsive. And it happens always when I'm entering AppleID settings pane.
Checking Activity Monitor it always shows that same processes go crazy and penalize CPU:
System Preferences 104%
accountsd 50%
Apple ID Preferences Pane 30%
AMSDollowUpExtensions 20%
followupd 20%
pkd 10%Above processes always appears when I open AppleID preferences pane. Sometimes accountsd process hitting digits above 200%. Fans starting to blow like crazy. And I can't to anything except Force killing all above processes.
At the same time if I take actions fast after opening AppleID pane I actually can press a "Continue" button for the "Activate iCloud Storage" request. It opens App Store and showing "Loading" badge with spinner. After few seconds loading ends up with error dialog "Cannot Connect to App Store". God damn it!!!!
After some time, in Console app while selected only errors and failures logs. I've noticed couple interesting log messages which occur while App Store is "LOADING" activation.
Code:
error 09:57:29.030865+0400 followupd Detected potentially harmful notification post rate of 69.234 notifications per second
error 09:57:32.350166+0400 App Store Request for `PageData.fetchAction` timed out after 10.0s
error 09:57:32.351075+0400 App Store *** Could not resolve 86fbcf5ae79541f68c5e034752a3527e15c486bb174eb9dcd2e5e3d4cd1e74355a62bdd8368fbf20fcc4b6d5df547131aac9385a93e87c389340e772afa7414e reason: JSRequestTimeOutError(route: PageData.fetchAction, timeoutInterval: 10.0)
error 09:57:34.676759+0400 App Store AppStoreKit.MediaAuthenticationProtocolHandler: [0D5AC289_13] URL not trusted. URL = https://support.apple.com/en-us/HT204247
fault 09:57:38.109574+0400 followupd QUARANTINED DUE TO HIGH LOGGING VOLUME
error 09:57:39.033930+0400 followupd Detected potentially harmful notification post rate of 74.897 notifications per second
error 09:57:44.094393+0400 App Store Request for `PageData.fetchAction` timed out after 10.0s
error 09:57:44.097421+0400 App Store *** Could not resolve 86fbcf5ae79541f68c5e034752a3527e15c486bb174eb9dcd2e5e3d4cd1e74355a62bdd8368fbf20fcc4b6d5df547131aac9385a93e87c389340e772afa7414e reason: JSRequestTimeOutError(route: PageData.fetchAction, timeoutInterval: 10.0)App Store doesn't trust own company's URL Looool:
URL not trusted. URL = https://support.apple.com/en-us/HT204247
And if you follow that URL it opens iCloud storage related page!!!
I really hope that this is an actual root of the issue.
In the meantime, I have tried tons of recipes found on internet trying to fix or troubleshoot that issue:
- Trying Safe Mode
- Removing dirs like: Cache, Accounts, certificate CRL cache dbs etc...
- Don't dare to ask about the correctness of my Date and Time and NTP synchronization
- Resetting NVRAM
- Resetting SMC
- Enabling/disabling stuff in Keychain Access
- Recovering from the recovery image
- Doing complete reinstall of the latest available os with completely wiping disk
- Chatting with apple support for two days
- The case was escalated to phone support
Now waiting for a response from apple support which has escalated my case to apple engineering! Aka waiting for response from apple engineering support.
I have couple more options left to try:
- Join macOS beta and try if it works.
- Downgrade that MacBook to Mojave. I've already prepared installation media. Hopefully, new MacBooks are not locked to Catalina and after wiping disk it will just install Mojave quietly.
Good suggestion that it might be problem with the bridgeOS
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