MacBook Pro 2015 recurring fault help

[macbook123987]

Hi,

Two months after buying my MacBook Pro 2015 an issue occurred where the keyboard and trackpad became completely unresponsive, leaving the laptop unusable without an external mouse / keyboard. I treated the laptop carefully and as a result of this as well as it being under warranty apple rapaired it for free.



Now, a year later, the laptop is not under warranty and the exact same issue has occurred. Again I have treated the laptop with care so this is no fault of mine.



Do I have any rights in regard to compensation for this? Is there anyway I am entitled to a free repair/replacement - such as the UK consumer law?



I will be taking it into the apple store shortly but just wanted to see what people thought on here.



Many thanks

 

[Samuelsan2001]

Yes under UK consumer law youave 5years protection as long as you can prove it’s a fault with the computer when bought as you have previous with the same issue they should fix it free.
You may have to fight a bit though so know your rights first and insist on talking to a manager or supervisor not a lackey.