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stevelinus

macrumors newbie
Original poster
Dec 3, 2016
8
2
Wondering if anybody can help or throw some light on things. I'm now 2 genius bar appointments deep into this issue and have got nowhere. Basically my laptop won't recognise anything USB a or b connected to it like pioneer DJ controller, mouse, USB soundcard USB keys. however, all usbc ports work fine with anything usbc, also if you connect a USB-c ssd drive via a usb a connector into a usb to usbc dongle it works. i have tried numerous dongles, docks, reset SMC, NV ram, different user profile, time machine backups and literally all routes and no joy whatsoever. nothing shows in system report but if I plug in a USB-C to USB hub the hub shows.

This has baffled a lot of people as well as myself and hoping somebody can throw some light on it as I don't want to fork out cash on a new logic board and the genius bar suggested I get the battery replaced which was already done about a year ago. The machine had a new screen fitted within 3 months of getting it then wasn't fitted properly which led to whole new outer case , keyboard battery and again a new screen. The damn thing is cursed and now this does not work its rendering a lot of expensive hardware that connected to it before useless to me.

help please I beg you.
 
I'm squarely on Team Baffled. But,

Same problem when you bring up the boot menu by holding Option at Restart? Already tried rolling back to High Sierra via bootable installer, just to see what happens?
 
You said you've been to the genius bar twice already.
Did you bring along some of your USB stuff to demonstrate the problem?
Were you able to reproduce it at the genius bar?
What was their response?
 
You said you've been to the genius bar twice already.
Did you bring along some of your USB stuff to demonstrate the problem?
Were you able to reproduce it at the genius bar?
What was their response?
yes the 2nd time i went to the genius bar i took my dj controller numerous hubs cables dongles, other devices that didn't work. All they did was take it out the back tell my its the battery and wanted to charge me £200 to replace it and said it might fix the issue not it will fix the issue. @brianmowrey I have tried boot menu, restored back a version of osx i think i have tried literally everything.
 
Well, reproducing in boot to menu suggests either some kernel thing that is refusing to repair even during reinstalls, or, a high current being pushed out from the Mac's USB-C because of a short somewhere, which exceeds USB-A/B limits? That might explain the SSD C to A to C still working. I'm having trouble seeing how that kind of problem would get past a dock, but maybe a clever tech with a multimeter could possibly check for something along those lines.
 
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