Okay, after 10 days of waiting for the replacement screen to arrive at the Apple Store and Pacific Center in Vancouver, BC, the repair only took 1 day. I was impressed by the fast turn around time. The screen is as perfect as it's going to get so I'm happy in that regard.
However, I knew something was wrong when they brought out my Macbook Pro, and the front of the top case was not yet clipped in. There was actually a 2-3 millimeter gap on both sides of the latch. I told the Genius and she said she'll show the guys in the back. She came out a minute later with my Macbook Pro with the case pushed in properly (wow, I could've done that myself and probably without the unnecessary strength from a pissed off repair guy).
I brought the laptop home since it was getting late and I was semi-enamored with my repaired screen. When I brought it home, on closer inspection, I found my Macbook Pro was not in such good of a condition. First, the sides of the laptop are not screwed in properly either. It's not just lifting from the bottom case, the plastic trim is not even flush with the top case. Also the top case can't be depressed when you push on it. It's as if there's something stiff inside propping the case open.
Additionally, the bezel of the screen is not put together properly. The plastic trim is not flush with the metal bezel. Fine, that's only a cosmetic issue you say. However, when I close the lid of the laptop, the lid makes some noise. It sounds like a hollow noise as if the lid is going to fall apart. When I press the front edge of the case where the hard drive is, it makes a scraping noise from the two parts of the case rubbing against eachother.
Another problem, when I run Photobooth, there's an icon of a striked through camera where the video feed should be. They forgot to reconnect my camera! The green light doesn't even go on.
Last but not least, the Superdrive takes more time to read a disk than before and makes more random noises. Also, when the disc is spinning, I can hear a slight noise per revolution like something's hitting something inside.
Another issue. Before, there was a little pop whenever the speakers made a sound after a length of silence, but now the pop is a sharp, loud pop. It actually startled me the first time it did it.
I can't believe that I'm actually a victim of a botched repair. I have actually lost faith in Apple and their workmanship. I don't think I'll even buy Applecare anymore if this is what happens.
What should I do? I'm scared if I bring my computer in again, my laptop will come back in even worse condition and they won't have to fix it since it's only a cosmetic issue. Also, since it was an in store repair, the same guy might be messing around with my computer, recognize my name, and this time screw my laptop over. I can't be without my computer since classes are starting to pick up the pace. I know Apple's shouldn't be judged by one repair guy, but they should at least hire someone competent enough to handle computers. Any suggestions on how I can approach Apple with these issues and anyone else experienced this kind of 'service' before?
