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MacBook Pro Crashes and Restarts When Power Cable is Connected – Trackpad and Keyboard Unresponsive

P

pimmelberger

macrumors newbie
Original poster
Jul 16, 2019
16
1
Hello,

I am experiencing an issue with my 13" MacBook Pro (Early 2015). The computer crashes immediately upon connecting the power cable, displaying the message "Your computer restarted because of a problem..." before restarting. After rebooting to the FileVault password screen, I am unable to enter keypresses or move the mouse using the trackpad. Connecting a USB mouse or keyboard does not resolve the issue. The trackpad and keyboard only function correctly when the power cable is disconnected.

I have attempted the following troubleshooting steps with no success:

  • PRAM/NVRAM Reset: No change
  • Startup Manager: Keyboard/trackpad work until I select the boot device
  • Safe Mode: Keyboard/trackpad work until reaching FileVault
  • Apple Diagnostics: No issues found
The MacBook Pro operates normally when not connected to a power source. I would prefer to restore the system from a backup, but Time Machine is unable to create a backup with the power supply connected. I would also like to start the system without FileVault, but decrypting the drive requires the power cable to be connected.

For context, I replaced the battery with an iFixit replacement 67 charge cycles ago, and its status is reported as "good."

Has anyone encountered a similar issue or have suggestions for further troubleshooting?

Thank you.
 
I was able to get a crash report:

panic(cpu 2 caller 0xffffff800362e498): "can't modify o 0xffffff9b42490000 on encrypted and locked fs 0xffffffa4db752000\n" @obj.c:4275 Panicked task 0xffffffa00e8a7d40: 3 threads: pid 209: cfprefsd Backtrace (CPU 2), panicked thread: 0xffffffa4da4cc540, Frame : Return Address 0xffffffffff89ade0 : 0xffffff8000279a3d 0xffffffffff89ae30 : 0xffffff80003dcd26 0xffffffffff89ae70 : 0xffffff80003cc093 0xffffffffff89aec0 : 0xffffff8000219a90 0xffffffffff89aee0 : 0xffffff8000279e0d 0xffffffffff89b000 : 0xffffff80002795c6 0xffffffffff89b060 : 0xffffff8000b14a73 0xffffffffff89b150 : 0xffffff800362e498 0xffffffffff89b1d0 : 0xffffff800362d3e2 0xffffffffff89b2f0 : 0xffffff8003603fbd 0xffffffffff89b3e0 : 0xffffff8003603e0b 0xffffffffff89b460 : 0xffffff80036046c7 0xffffffffff89b600 : 0xffffff80035c67be 0xffffffffff89b770 : 0xffffff80035c8273 0xffffffffff89b7f0 : 0xffffff80035c74fb 0xffffffffff89b890 : 0xffffff80035d6bf7 0xffffffffff89b990 : 0xffffff8003561fa6 0xffffffffff89bab0 : 0xffffff8000558a1f 0xffffffffff89bb30 : 0xffffff8000522c9e 0xffffffffff89bbc0 : 0xffffff800054b271 0xffffffffff89bc70 : 0xffffff8000530fc7 0xffffffffff89bec0 : 0xffffff8000531cf2 0xffffffffff89bf40 : 0xffffff8000986b4b 0xffffffffff89bfa0 : 0xffffff800021a256 Kernel Extensions in backtrace: com.apple.filesystems.apfs(1934.141.2)[64862B54-9509-39A8-9C32-5FAD0713ED61]@0xffffff800350e000->0xffffff800368cfff dependency: com.apple.driver.AppleEFINVRAM(2.1)[7E635012-A6A2-3B98-9D61-BCA6D1FCB528]@0xffffff80017b2000->0xffffff80017bbfff dependency: com.apple.driver.AppleEffaceableStorage(1.0)[90741310-EEBA-385F-87A8-966F3474A1D4]@0xffffff80017c8000->0xffffff80017cdfff dependency: com.apple.iokit.CoreAnalyticsFamily(1)[25FC3F37-26FC-36F5-B02A-F13ED995B679]@0xffffff8001cd4000->0xffffff8001cdbfff dependency: com.apple.iokit.IOStorageFamily(2.1)[5006F6CE-5418-3CE0-8B78-BA86707895E7]@0xffffff8002f7d000->0xffffff8002f93fff dependency: com.apple.kec.corecrypto(12.0)[F0AA1E3F-4D46-30CA-A827-FFE2100593EB]@0xffffff80036c6000->0xffffff8003746fff dependency: com.apple.security.AppleImage4(4.2.0)[A28C4160-4E4C-3ED2-A1B6-55CCB9BB23C5]@0xffffff800184f000->0xffffff8001867fff Process name corresponding to current thread (0xffffffa4da4cc540): cfprefsd Boot args: -x Mac OS version: 21H1320 Kernel version: Darwin Kernel Version 21.6.0: Mon Jun 24 00:56:10 PDT 2024; root:xnu-8020.240.18.709.2~1/RELEASE_X86_64 Kernel UUID: AAF3C70C-3331-335A-96FB-D338CFE178F0 KernelCache slide: 0x0000000000000000 KernelCache base: 0xffffff8000200000 Kernel slide: 0x0000000000010000 Kernel text base: 0xffffff8000210000 __HIB text base: 0xffffff8000100000 System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6) System shutdown begun: NO Panic diags file available: YES (0x0) Hibernation exit count: 0 System uptime in nanoseconds: 99395815553 Last Sleep: absolute base_tsc base_nano Uptime : 0x000000172473cfed Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000 Wake : 0x0000000000000000 0x00000007e389c8ea 0x0000000000000000 Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space Zone info: Zone map: 0xffffff900dfed000 - 0xffffffb00dfed000 . PGZ : 0xffffff900dfed000 - 0xffffff900efee000 . VM : 0xffffff900efee000 - 0xffffff94dba54000 . RO : 0xffffff94dba54000 - 0xffffff9675320000 . GEN0 : 0xffffff9675320000 - 0xffffff9b41d86000 . GEN1 : 0xffffff9b41d86000 - 0xffffffa00e7ec000 . GEN2 : 0xffffffa00e7ec000 - 0xffffffa4db252000 . GEN3 : 0xffffffa4db252000 - 0xffffffa9a7cb9000 . DATA : 0xffffffa9a7cb9000 - 0xffffffb00dfed000 Metadata: 0xffffffb00dffd000 - 0xffffffb02dffd000 Bitmaps : 0xffffffb02dffd000 - 0xffffffb030ffd000 last started kext at 16023944361: @filesystems.autofs 3.0 (addr 0xffffff7f99678000, size 32768) loaded kexts: @filesystems.autofs 3.0 >AGPM 129 >X86PlatformShim 1.0.0 >AGDCBacklightControl 6.5.7 >!AGraphicsDevicePolicy 6.5.7 >!A!IBDWGraphicsFramebuffer 18.0.8 >!ABacklight 180.8 >!ALPC 3.1 >ACPI_SMC_PlatformPlugin 1.0.0 >!ADiskImages2 126.141.2 >!AMCCSControl 1.16 |SCSITaskUserClient 456.140.3 >!UCardReader 533.120.2 >!AFileSystemDriver 3.0.1 @filesystems.tmpfs 1 @filesystems.lifs 1 @filesystems.hfs.kext 583.100.10 @BootCache 40 @!AFSCompression.!AFSCompressionTypeZlib 1.0.0 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1 @filesystems.apfs 1934.141.2 >AirPort.BrcmNIC 1400.1.1 >!AAHCIPort 351.100.4 >!ATopCaseHIDEventDriver 5450.8 @private.KextAudit 1.0 >!AACPIButtons 6.1 >!ARTC 2.0.1 >!ASmartBatteryManager 161.0.0 >!AHPET 1.8 >!ASMBIOS 2.1 >!AACPIEC 6.1 >!AAPIC 1.7 @!ASystemPolicy 2.0.0 @nke.applicationfirewall 402 |IOKitRegistryCompatibility 1 |EndpointSecurity 1 @Dont_Steal_Mac_OS_X 7.0.0 @kec.!AEncryptedArchive 1 @kext.triggers 1.0 >!AGraphicsControl 6.5.7 |IOAccelerator!F2 462.9 >!ASMBusPCI 1.0.14d1 >!ABacklightExpert 1.1.0 |IONDRVSupport 597 >IOPlatformPluginLegacy 1.0.0 >X86PlatformPlugin 1.0.0 >IOPlatformPlugin!F 6.0.0d8 @!AGPUWrangler 6.5.7 @!AGraphicsDeviceControl 6.5.7 |IOGraphics!F 597 >!ASMBus!C 1.0.18d1 >usb.IOUSBHostHIDDevice 1.2 >usb.cdc 5.0.0 >usb.networking 5.0.0 >usb.!UHostCompositeDevice 1.2 >!AThunderboltDPInAdapter 8.5.1 >!AThunderboltDPAdapter!F 8.5.1 >!AThunderboltPCIDownAdapter 4.1.1 >!ABSDKextStarter 3 |IOSurface 302.15 @filesystems.hfs.encodings.kext 1 >!AActuatorDriver 5460.1 >!AXsanScheme 3 >!AThunderboltNHI 7.2.81 |IOThunderbolt!F 9.3.3 |IOAHCIBlock!S 333.140.2 |IO80211!FLegacy 1200.12.2b1 |IOSkywalk!F 1.0 >mDNSOffloadUserClient 1.0.1b8 >corecapture 1.0.4 |IOAHCI!F 297 >!AHIDKeyboard 228.2 >!AMultitouchDriver 5460.1 >!AInputDeviceSupport 5460.1 >!AHS!BDriver 5450.8 >IO!BHIDDriver 9.0.0 >!AHSSPIHIDDriver 63 >usb.!UHostPacketFilter 1.0 |IOUSB!F 900.4.2 >!AHSSPISupport 63 >!A!ILpssSpi!C 3.0.60 >!A!ILpssI2C 3.0.60 >!A!ILpssGspi 3.0.60 >!A!ILpssDmac 3.0.60 >usb.!UXHCIPCI 1.2 >usb.!UXHCI 1.2 >!AEFINVRAM 2.1 >!AEFIRuntime 2.1 |IOSMBus!F 1.1 |IOHID!F 2.0.0 |IOTimeSync!F 1040.3 |IONetworking!F 3.4 >DiskImages 493.0.0 |IO!B!F 9.0.0 |IOReport!F 47 $quarantine 4 $sandbox 300.0 @kext.!AMatch 1.0.0d1 |CoreAnalytics!F 1 >!ASSE 1.0 >!AKeyStore 2 >!UTDM 533.120.2 |IOUSBMass!SDriver 210.120.3 |IOSCSIBlockCommandsDevice 456.140.3 |IO!S!F 2.1 |IOSCSIArchitectureModel!F 456.140.3 >!AMobileFileIntegrity 1.0.5 $!AImage4 4.2.0 @kext.CoreTrust 1 >!AFDEKeyStore 28.30 >!AEffaceable!S 1.0 >!ACredentialManager 1.0 >KernelRelayHost 1 |IOUSBHost!F 1.2 >!UHostMergeProperties 1.2 >usb.!UCommon 1.0 >!ABusPower!C 1.0 >!ASEPManager 1.0.1 >IOSlaveProcessor 1 >!AACPIPlatform 6.1 >!ASMC 3.1.9 |IOPCI!F 2.9 |IOACPI!F 1.4 >watchdog 1 @kec.pthread 1 @kec.Libm 1 @kec.corecrypto 12.0


I also disconnected the battery and started the MacBook with a connected power cable. I am able to use trackpad/keyboard but it will crash at logging in.
 
What OS are you running? Have you tried using a good-quality usb-c cable to connect the power supply to the computer instead of using the magsafe cable? If you can come up with another power supply, it might not hurt to try that too. You can try contacting Apple Support, and I would definitely call iFixit, since it's their battery that you're using. Those are just a few ideas, I really don't have a clue what's going on except that it seems to involve the power supply and/or filevault.
 
I use macOS Monterey 12.7.6.
I already tried different other power supplies - no change at all.
The 2015 MBP is not able to get charged via USB-C. It doesn't even has USB-C ports...
 
pimmelberger said:
I already tried different other power supplies - no change at all.
The 2015 MBP is not able to get charged via USB-C. It doesn't even has USB-C ports...
Click to expand...
I misread something at everymac. Can you come up with another magsafe cable to try? Are you able to successfully boot into Recovery mode? If so, consider running First Aid on the disk from Recovery. Sorry, don't have any really good ideas, maybe someone else can make a suggestion.
 
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