Macbook pro Replacement but lost Leopard CD...

[coolca1028]

Hi, i've just got a call from Apple saying that i was eligible for a replacement macbook pro. Since i've been having a bit of a problem with mine. They told me i had to bring in the box, cable etc... but they didnt mention the CD. Which i lost... Would i have to pay for that?... or would they cancel my replacement because i lost the CD?... I bought my macbook pro 2 years ago and i still have applecare on it until next year november. It was Tiger but i bought the Leopard when it came out. Unfortunately i lost both CD's, including the box for the leopard as well (or maybe stolen...).

someone please help me out...

I really hope i go through the replacement since i could really use the new version of the MBP... despite the fact that i have 111GB in the current MBP and the new version has 250GB. I was thinking about buying a external HD because i needed more space. and 250GB is just what i need too...

 

[rychencop]

call and ask them. how can someone here know the answer to that?

 

[coolca1028]

i donno, maybe someone with this kind of experience??..
well, i think your right though, after more than 100 view's and 1 reply... i think i should call...

 

[tcphoto]

Why are you sweating the CD's? If Apple agrees that the MBP needs to be replaced then send them what you have. If it's that big of a deal pull the restore CD's out and give them to Apple. You may need them later but you lost them. I just had them replace a machine and they just took the computer with battery and didn't ask for the box, AC adapter, CD's, video adapters or paperwork.

 

[south8212]

the cds are not a big deal at all and i cant even see them asking for them. Apple was more than willing to send out replacement cd's for 2 of my machines when i bought them used. Im sure they will not care and your replacement should come with a new set.

 

[dubhe]

I wouldn't worry about it, if the worse case scenario happens and they demand the discs, say you'll head home and get them out of the loft, then buy some on eBay

But, they won't make you do that, it was two years ago you bought the laptop, you can easily loose something you never use in that time.

 

[coolca1028]

phew! thank you so much you guys, now that takes out my worries... heh

 

[md1626]

whats wrong with your computer?

 

[coolca1028]

well, first there was the battery problem, but i took it to the Apple store and they replaced it with a new one for me with an exception. Then i had (still have...) the fan problem, which it keeps running on 6000RPM constantly. i called applecare and told me what to do, nothing worked. Took it to the apple store, nothing worked aswell. Then they told me they were going to replace the fan and they said they were going to order it for me. (Told me it was going to take 5days for the fans to arrive.) On the 6th day apple gives me a call telling me that the replacement fan's were out of stock and instead they were going to replace my Macbook Pro. Which i dont mind what so ever.
but i have one question... Why do i have to wait 2~3 weeks to get a replacement. why cant they just replace it at the spot? im pretty sure they have alot of MBP in stock..

 

[coolca1028]

btw, one more thing, do i have to completely erase everything in my mac when bring it in to replace it? or can i just leave this will all the programs and files inside?.

 

[dubhe]

if you leave it all there they should be able to transfer it all for you. If however, you have a time machine backup it might be safer to wipe it all yourself if you have any sensitive files or a dodgy porn stash

 

[coolca1028]

really?... so does that mean they keep my mac until the new one arrives for them? because when they called they told me i had to wait 2~3 weeks. and i dont have anywhere to back up anything... dont know what i have to do..

 

[rychencop]

backup to dvd's if you have no hdd available.

 

[coolca1028]

so basically, it doesnt matter if the macbook is clean right? i can just bring it in with all the programs and **** inside?.

 

[comptr]

I also had a replacement done earlier in the year. Back up all of your data then wipe your data then bring it in. they send the old computer before sending the new one.