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Macbook Pro Screen Cracked Randomly

M

Macaroooon

macrumors 6502
Original poster
Sep 9, 2012
378
3
I've opened up my MacBook Pro today, and seen several cracks running through the display.

I have never dropped my machine, and it nearly always has a protective shell on.

These literally appeared out of no where.

I'm really.. confused.

Anyway, I'm going to ring apple tomorrow and attempt to fight my corner, as this genuinely has baffled me.

But yeah, I doubt they'll cover it, so how much would a replacement cost?
 
Hope these work:

AKbs39W.jpg

PgBuMlk.jpg

U1g0aBx.jpg
 
Last edited:
Ok so it happened CLEAN YOUR SCREEN!!! it most likely broke on its own to ends its dirty life
 
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Arnezie said:
Ok so it happened CLEAN YOUR SCREEN!!! it most likely broke on its own to ends its dirty life
Click to expand...

Hah, no.
Same happened to a friends MBP at school, he has no idea what happened, it was cracked in the same spot as yours too!
If they are feeling nice, or if you're really polite, they may swap out the clamshell for free. However if they don't do it for nothing, it'll cost £200.
 
Yeah same thing happened to me , called apple and sent it in, deemed it accidental and had told me to pay.
 
lucasfer899 said:
Hah, no.
Same happened to a friends MBP at school, he has no idea what happened, it was cracked in the same spot as yours too!
If they are feeling nice, or if you're really polite, they may swap out the clamshell for free. However if they don't do it for nothing, it'll cost £200.
Click to expand...

Right, I won't expect them to pay, but I'm going to hold my ground. Luckily my mum is pretty good at bringing the law and things into it and she usually manages to help me out, but who knows!
 
Kushp14 said:
Yeah same thing happened to me , called apple and sent it in, deemed it accidental and had told me to pay.
Click to expand...

Pretty much because a stress crack - which they will fix, isn't as extensive. First glance, through the dirt says someone sat on it or crushed it in some fashion as extensive as it is.
 
Ccrew said:
Pretty much because a stress crack - which they will fix, isn't as extensive. First glance, through the dirt says someone sat on it or crushed it in some fashion as extensive as it is.
Click to expand...

How would the stress crack have happened though? I keep it on a clear desk and never put anything on top of it.

I did notice yesterday, my mac became very hot, so I switched it off and let it cool down, you don't think heat would have done this do you?
 
Macaroooon said:
How would the stress crack have happened though? I keep it on a clear desk and never put anything on top of it.

I did notice yesterday, my mac became very hot, so I switched it off and let it cool down, you don't think heat would have done this do you?
Click to expand...

Heat could have done it, if the top clamshell got hot, and stretched, it would have pulled / pushed on the glass cracking it?
Well, I'll upload a pic of what's happened to my mid 2010 MBP, which regularly gets up to 90C. The aluminum on the bottom has stretched / expanded in such a miniscule way, that the bottom, right under the heatsink now touches any surface you put it on. I think a new baseplate is in order!
 
lucasfer899 said:
Heat could have done it, if the top clamshell got hot, and stretched, it would have pulled / pushed on the glass cracking it?
Well, I'll upload a pic of what's happened to my mid 2010 MBP, which regularly gets up to 90C. The aluminum on the bottom has stretched / expanded in such a miniscule way, that the bottom, right under the heatsink now touches any surface you put it on. I think a new baseplate is in order!
Click to expand...

If it is, I'm angry. I went to the Apple store and told them I found my mac became very hot, sometimes I found I preferred not to even touch it, and they said this was normal. If heat did have anything to do with it (which currently is the only thing I can think of as there is no other explanation) then I feel livid, considering I went in and asked and was told it was the norm.
 
Macaroooon said:
If it is, I'm angry. I went to the Apple store and told them I found my mac became very hot, sometimes I found I preferred not to even touch it, and they said this was normal. If heat did have anything to do with it (which currently is the only thing I can think of as there is no other explanation) then I feel livid, considering I went in and asked and was told it was the norm.
Click to expand...

lol! they actually said it was normal, that the machines becomes so hot you can't touch it? ahaha.

You can see the grey scratched spot, it's an odd shape Q.Q
Anyway, here's the pic of my MBP. Click for larger.
wWlkDj5
 
lucasfer899 said:
lol! they actually said it was normal, that the machines becomes so hot you can't touch it? ahaha.

You can see the grey scratched spot, it's an odd shape Q.Q
Anyway, here's the pic of my MBP. Click for larger.
Image
Click to expand...

They did! I asked more than one person in the store as well -.-

I see what you mean! :eek:
 
I rang apple and spoke to a nice lady, who told me to take it into the store and if they claim it is accidental damage to ask to speak to the manager.. so she seemed pretty positive about me getting a replacement under apple care, but who knows..
 
Can I just say - I can see a rather large impact mark to the right of that safari bookmark. If it did just spontaneously crack, you wouldn't see an impact mark like that.
 
Brian Y said:
Can I just say - I can see a rather large impact mark to the right of that safari bookmark. If it did just spontaneously crack, you wouldn't see an impact mark like that.
Click to expand...

Where do you mean, right of the safari bookmark? Do you mean the mark on the right hand side of the black screen surround?
 
Macaroooon said:
I rang apple and spoke to a nice lady, who told me to take it into the store and if they claim it is accidental damage to ask to speak to the manager.. so she seemed pretty positive about me getting a replacement under apple care, but who knows..
Click to expand...

She was probably just trying to palm you off since they know that nothing said over the phone means anything since they can't see the actual computer. 100% guaranteed that the service provider will say it is accidental damage and you need to pay for a repair. If you make a big enough fuss they might offer to give you the part for free but you'll still have to pay for the labor.
 
I just went to the nearest apple store for a replacement laptop, the store is 30 miles away. My apple logo light was not working and my screen had scratches on it. The 1st genius dubbed it to be accidental damage, BUT IT WAS LIKE THAT RIGHT OUT OF THE BOX! So i spoke the store manager (He was pretty decent and replaced my laptop immediately)! So apple I still love you! Geniuses can be cumbersome but the managers arent so approach them. I had my ipad's screen replaced after it cracked, That too for free (Thank you manager again) They do it for PR sometimes.
 
Applefanboy8153 said:
I just went to the nearest apple store for a replacement laptop, the store is 30 miles away. My apple logo light was not working and my screen had scratches on it. The 1st genius dubbed it to be accidental damage, BUT IT WAS LIKE THAT RIGHT OUT OF THE BOX! So i spoke the store manager (He was pretty decent and replaced my laptop immediately)! So apple I still love you! Geniuses can be cumbersome but the managers arent so approach them. I had my ipad's screen replaced after it cracked, That too for free (Thank you manager again) They do it for PR sometimes.
Click to expand...

Well now we know that's crap - the Apple logo doesn't have a light - it uses the display's backlight.
 
Well who knows!

Unfortunately I live a while away from any Apple store, so I'll have to do some travelling to get to one, nearest one is Manchester.
 
Replacing Cracked Screen

http://www.digital-doctors.co.uk

They quoted me £84.89 for:

- Replacement LCD screen

- Labour

- Courier return



Has anyone dealt with them before? Any good?

Obviously I'm a little apprehensive about the idea of sending my Mac off, I'd rather get it done in store, but it'll cost me about £40 to get to Manchester + the possible £200 replacement (unless I can get it done free as an exception) so this is tempting.
 
Brian Y said:
Well now we know that's crap - the Apple logo doesn't have a light - it uses the display's backlight.
Click to expand...
Well I don't know, I got a new rmbp 13 and there it was the scratches and all, the backlights did not work, the apple logo did not light up believe it or not. I was shocked but I love my new replacement laptop. I will post pics once i get home.
 
I rang the apple store in regent street and they said if they didn't have the part they'd have to order it in which is a bit of an issue as I'd have to travel down to London for a day in the hope that they had it in :/

There is a very slight dent on the back of the screen ( as in the aluminium) but it's been there for months, and doesn't correlate with a crack on the actual screen.
 
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