Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

MacBook Pro totally freezes when I close the lid

boston04and07

boston04and07

macrumors 68000
Original poster
May 13, 2008
1,839
944
Hi all - I'm hoping someone here can offer some insight to a super annoying issue I've been dealing with for a while. I have a 15" Retina MacBook Pro that I bought refurbished from the Apple Store in October 2014, but it is an October 2013 model. Starting around last November I believe, I began noticing an issue whenever my laptop goes to sleep. If I close the lid too quickly, it'll be totally unresponsive with a black screen when I open it up again. Sometimes the fans will be running and the machine will be hot. Usually the only thing I can do is hold the power button until it restarts, at which time I'm greeted with a black screen displaying the message "Your computer was restarted because of a problem, press any key to restart." I do that, and then everything re-opens just fine. The only way I've found I can avoid this is to close the laptop lid veeerrrry slowly, like comically slowly, or to just click "Sleep" in the Apple menu and then waiting a second before closing the lid. I've gotten into the habit of just doing one of those two things, but I really don't have any other issues at all and everything works fine otherwise. However, this issue is super annoying and I'm really getting sick of dealing with it! Does anyone have any ideas as to what the problem might be? I'm totally stumped...
 
tubeexperience said:
Does Apple give free diagnostics?
Click to expand...

I have no idea, but I guess it's something I could bring into the Apple store...I was hoping to avoid that, though, to be honest! I don't currently live super close to an Apple store, but yeah, I'll probably have to end up doing that...
 
tubeexperience said:
Does Apple give free diagnostics?
Click to expand...
Yes, they do. They give free diagnosis and can take a look at certain software issues for free.

Also I seen this issue before but don't quite remember what we did to remedy it. Try this and get back to us:

Resetting NVRAM
  1. Shut down your Mac.
  2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.
 
  • Like
Reactions: boston04and07
TMRJIJ said:
Yes, they do. They give free diagnosis and can take a look at certain software issues for free.

Also I seen this issue before but don't quite remember what we did to remedy it. Try this and get back to us:

Resetting NVRAM
  1. Shut down your Mac.
  2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.
Click to expand...

Thanks so much for your suggestion! I just did that and closed the lid quickly a few times to try and recreate the problem, but so far I haven't had any surprise restarts. I'm hoping I won't see any more!
 
Hi again everyone - well, after several days of my MBP working fine, and being able to close the lid normally, I opened it up this morning to a completely black screen once again. I had to hold down the power button for a few seconds before it came back to life, at which point I was shown the black "Your computer restarted because of a problem" screen. I restarted it, and every app I'd left open came back just fine, along with a very long and detailed Panic Report. If you guys have any other ideas, I'd really appreciate it! I'll try resetting the NVRAM again, but I also saved a copy of the panic report if that's helpful too - I know they usually are in these situations but I'm not skilled enough to decipher them! :confused:
 
I have this problem on my 2009 MBP. One thing that seemed to help slightly is setting the energy saver 'computer sleep' setting to 'never'. But it still happens occasionally. I don't get a panic report though. Either pressing the power butting brings everything back (rarely) or I have to restart (more likely).

I just need this laptop to last til the new MBPs are released, so I'm hoping it makes it.
 
moderniste said:
I have this problem on my 2009 MBP. One thing that seemed to help slightly is setting the energy saver 'computer sleep' setting to 'never'. But it still happens occasionally. I don't get a panic report though. Either pressing the power butting brings everything back (rarely) or I have to restart (more likely).

I just need this laptop to last til the new MBPs are released, so I'm hoping it makes it.
Click to expand...

So this may be a silly question, but when that option is enabled under Energy Saver, what happens when you close the lid? It doesn't stay awake, does it?
 
Well for the past few days my MBP has been hanging and showing me the black "Your computer has been restarted" screen every time I close the lid. Gonna make an appointment with Apple and see what they say...I'll be sure to let you guys know what they do!
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back