Hi All,
I want just share my recent experience. My almost 3years old Macbook had recently several failures and I was becoming little bit disappointed. I had still applecare so I did not mind about the cost of the repairs but it was quite inconvenient for me to be without laptop for a while. Within last 4months I have got changed two hard drives, front cover, charger and battery. Last week the speakers stopped working and I had to go to apple store again. They suggested to replace logical board.
From several forums I know that you are aligable for replacement in same value when macbook has 3+ mayor failures. I considered 2xHDD and logical board as this case, but it was told me at genius bar that HDD are not considered to be major failure of hardware. However they did not have the logical board and I had to wait few more days. Then I got a call from apple store that it is ready and that I can drop my macbook there. When I arrived I started to talk with sale person, not with guys at genius bar, I explained her everything and all the problems I had recently. I also bring all the papers I have collected so far for all the repairs. She was not sure how this exactly works so she went into back office to find out, probably with store manager. And after 15min she come back with the news that the laptop is eligible for replacement, becuase 2xHDD and logical board.
I was offered MBP 13' as equivalent to what I had, but I upgraded to MBP 15' for paying only the difference. Plus I could get the governmental discount for MBP and applecare, plus $100 coupon for mac app store.
What a grate deal!!! I am super happy for that, and it come in the right time too.
For those who may be in the same situation. Don't give up at first when someone say you that your defective laptop is not eligible for replacement. Try to speak with store manager or someone who has more responsibility. Keep all your papers from previous repairs and you need to have valid apple care. I also think that arriving in the store quite late when they were not that busy as usual in apple stores during the day, helped. Last but not least ask them kindly, I think that evaluation if you can get replacement is little bit subjective and if you are not nice they can easily rejected your claim.
I want just share my recent experience. My almost 3years old Macbook had recently several failures and I was becoming little bit disappointed. I had still applecare so I did not mind about the cost of the repairs but it was quite inconvenient for me to be without laptop for a while. Within last 4months I have got changed two hard drives, front cover, charger and battery. Last week the speakers stopped working and I had to go to apple store again. They suggested to replace logical board.
From several forums I know that you are aligable for replacement in same value when macbook has 3+ mayor failures. I considered 2xHDD and logical board as this case, but it was told me at genius bar that HDD are not considered to be major failure of hardware. However they did not have the logical board and I had to wait few more days. Then I got a call from apple store that it is ready and that I can drop my macbook there. When I arrived I started to talk with sale person, not with guys at genius bar, I explained her everything and all the problems I had recently. I also bring all the papers I have collected so far for all the repairs. She was not sure how this exactly works so she went into back office to find out, probably with store manager. And after 15min she come back with the news that the laptop is eligible for replacement, becuase 2xHDD and logical board.
I was offered MBP 13' as equivalent to what I had, but I upgraded to MBP 15' for paying only the difference. Plus I could get the governmental discount for MBP and applecare, plus $100 coupon for mac app store.
What a grate deal!!! I am super happy for that, and it come in the right time too.
For those who may be in the same situation. Don't give up at first when someone say you that your defective laptop is not eligible for replacement. Try to speak with store manager or someone who has more responsibility. Keep all your papers from previous repairs and you need to have valid apple care. I also think that arriving in the store quite late when they were not that busy as usual in apple stores during the day, helped. Last but not least ask them kindly, I think that evaluation if you can get replacement is little bit subjective and if you are not nice they can easily rejected your claim.