I bought a new MackBook Pro 2018 during the extended holiday return period, which ended on January 8th. I'm starting to have key repeating issues and also found a dead pixel. I'm waiting to hear back from a senior advisor on whether they will make an exception and do an exchange. Has anyone ever had Apple make such an exception within a few days after the return period?
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MacBook return/exchange exception
- Thread starter jwmac1975
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Yes, it is not entirely uncommon.
Let them know that you can either exchange it for a new model or send it in for copious amounts of service related repairs.
A small time difference like that, for legitimate issues, shouldn’t be an issue. At least, I wouldn’t think it would be.
Let them know that you can either exchange it for a new model or send it in for copious amounts of service related repairs.
A small time difference like that, for legitimate issues, shouldn’t be an issue. At least, I wouldn’t think it would be.
There's a reason why Apple tops the charts for support, I had an iPad that I exchanged for a different model 2 (maybe 3, I forget) after purchase. Granted it wasn't a return but the fact remains I was able to turn in the iPad and get a different model well beyond the return period.
I have certainly had Apple make exceptions in the return/exchange period when it has been in regards to their standard 14 days policy.
I haven’t attempted that with the extended holiday return policy. They might already consider this an extension of the 14 days. Let us know!
considering it's under warranty they should. The only tricky thing is there is no MacBook pro 2018 repair program, yet. I don't see them charging you. Especially for a 2000 dollar machine.I sent several emails to the manager I spoke with, and also left a voice mail. So far, no response.