Tl;dr: Less than 48 hours getting my MacBook keyboard replaced, my Mac crashed for the first time ever. I’m pretty certain that it’s due to a failing SSD. Is it possible that my MacBook’s SSD was damaged during the repair? Can I expect the damaged SSD to be covered under the 90 day warranty for the keyboard repair?
Full story: Around two months ago I got my MacBook Pro keyboard serviced under the keyboard repair program.
Within 48 hours of getting my Mac back from the repair centre, my Mac experienced its first ever kernel panic while waking from sleep. However I had recently installed a lot of software development utilities, which includes kernel extensions, so I assumed that my software was the reason for the crash and didn’t stress too much over the situation. In particular, I found that other people using the Intel HAXM kext, which I had also installed, were reporting virtually identical symptoms, so I felt pretty confident that the HAXM kext was the culprit
However over time the crashes have gotten more frequent (from once a week, to multiple times a day) to the point where the Macintosh occasionally would not start up at all. This is when I started suspecting a hardware issue. I removed the Intel HAXM kext (which I suspected was triggering the kernel panics), and the symptoms still persisted, confirming that the KAXM kext was not the culprit.
I finally put the Mac into diagnostics mode, and the diagnostics test reported that the flash storage might be failing. I then pulled up the kernel panic logs that I had saved, and upon closer inspection, I found that the NVME storage drivers started triggering kernel panics less than 48 hours after the keyboard repair. The failure of the NVME drivers strongly strongly indicates a hardware issue with the SSD, and the timing (less than 48 hours after the keyboard repair) obviously indicates that the keyboard repair likely triggered the issue. There was no evidence of any NVME driver issues prior to the the date of the keyboard repair.
So long story short, I got my MacBook keyboard serviced, and within 48 hours I experience my first ever kernel panic. The kernel panics initially happened around once a week, but it worsened overtime to the point where the SSD appears to be totally dead.
Obviously I’m now suspecting that the SSD or logic board were somehow damaged during the keyboard repair. It seems awfully unlikely that my storage would suddenly start failing just 24 hours after a hardware repair, unless some damage was done by whoever repaired the computer. Can anyone that’s more familiar with hardware confirm that the flash storage might have been damaged in the repair? Perhaps an electrostatic issue?
Also, I’m wondering if this will be covered under Apple’s 90 day warranty for hardware service. My understanding is that the 90 day warranty typically covers only failure related to the parts that were replaced. So if the keyboard was replaced, it would typically only cover damage to the keyboard within the first 90 days. Can anyone share some insight into the likelihood of Apple acknowledging that the keyboard repair probably damaged the SSD?
Full story: Around two months ago I got my MacBook Pro keyboard serviced under the keyboard repair program.
Within 48 hours of getting my Mac back from the repair centre, my Mac experienced its first ever kernel panic while waking from sleep. However I had recently installed a lot of software development utilities, which includes kernel extensions, so I assumed that my software was the reason for the crash and didn’t stress too much over the situation. In particular, I found that other people using the Intel HAXM kext, which I had also installed, were reporting virtually identical symptoms, so I felt pretty confident that the HAXM kext was the culprit
However over time the crashes have gotten more frequent (from once a week, to multiple times a day) to the point where the Macintosh occasionally would not start up at all. This is when I started suspecting a hardware issue. I removed the Intel HAXM kext (which I suspected was triggering the kernel panics), and the symptoms still persisted, confirming that the KAXM kext was not the culprit.
I finally put the Mac into diagnostics mode, and the diagnostics test reported that the flash storage might be failing. I then pulled up the kernel panic logs that I had saved, and upon closer inspection, I found that the NVME storage drivers started triggering kernel panics less than 48 hours after the keyboard repair. The failure of the NVME drivers strongly strongly indicates a hardware issue with the SSD, and the timing (less than 48 hours after the keyboard repair) obviously indicates that the keyboard repair likely triggered the issue. There was no evidence of any NVME driver issues prior to the the date of the keyboard repair.
So long story short, I got my MacBook keyboard serviced, and within 48 hours I experience my first ever kernel panic. The kernel panics initially happened around once a week, but it worsened overtime to the point where the SSD appears to be totally dead.
Obviously I’m now suspecting that the SSD or logic board were somehow damaged during the keyboard repair. It seems awfully unlikely that my storage would suddenly start failing just 24 hours after a hardware repair, unless some damage was done by whoever repaired the computer. Can anyone that’s more familiar with hardware confirm that the flash storage might have been damaged in the repair? Perhaps an electrostatic issue?
Also, I’m wondering if this will be covered under Apple’s 90 day warranty for hardware service. My understanding is that the 90 day warranty typically covers only failure related to the parts that were replaced. So if the keyboard was replaced, it would typically only cover damage to the keyboard within the first 90 days. Can anyone share some insight into the likelihood of Apple acknowledging that the keyboard repair probably damaged the SSD?
