I own a MacBook Pro, 16.2 inch, 2020 build, 2 GHz Quad-Core Intel Core i5, 58 watt battery. It has extended warranty.
I need advice on getting Apple to honor my warranty.
I brought in my machine to an Apple Store for service and the experience was disappointing. The computer has multiple issues, notably the display blacks out and blinks, the machine overheats (apparently due to the processors), and one port only intermittently runs video to my monitor.
I was told at the Apple Store they won't work on the machine if they can’t see a problem at the time the machine is brought into the store.
So the machine connected to a monitor they had at the store and my port was pronounced adequate.
Likewise, a video I had showing the laptop display blinking wasn’t accepted. I was told they couldn’t be sure the video wasn’t of someone else's monitor.
I was told the overheating was normal performance for the machine and they wouldn't clean it.
To add to my frustration, the “Genius” spent 25% of our conversation time trying to convince me to buy a new machine or trade mine in.
This is by far the worst service experience I’ve had with Apple. A few years ago I had an issue with the display and they simply sent it out to be fixed. Likewise, they resolved the overheating issue by sending it out to be cleaned, which worked (until now).
Help!
I need advice on getting Apple to honor my warranty.
I brought in my machine to an Apple Store for service and the experience was disappointing. The computer has multiple issues, notably the display blacks out and blinks, the machine overheats (apparently due to the processors), and one port only intermittently runs video to my monitor.
I was told at the Apple Store they won't work on the machine if they can’t see a problem at the time the machine is brought into the store.
So the machine connected to a monitor they had at the store and my port was pronounced adequate.
Likewise, a video I had showing the laptop display blinking wasn’t accepted. I was told they couldn’t be sure the video wasn’t of someone else's monitor.
I was told the overheating was normal performance for the machine and they wouldn't clean it.
To add to my frustration, the “Genius” spent 25% of our conversation time trying to convince me to buy a new machine or trade mine in.
This is by far the worst service experience I’ve had with Apple. A few years ago I had an issue with the display and they simply sent it out to be fixed. Likewise, they resolved the overheating issue by sending it out to be cleaned, which worked (until now).
Help!