I am trying to download macOS Catalina onto my Macbook (2017). I have plenty of storage and the laptop is definitely compatible, but i haven't updated the software in a really long time (I'm still using 10.12.6). When i try to download from the App Store, it comes up with a loading bar saying 'calculating', but this did not move at all in 24 hours. Is this something I should contact Apple Support abou or am I missing something?
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macOs catalina download problems
- Thread starter rba0310
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I had the same with High Sierra and spend the whole day yesterday to solve the problem ..
So firstly you have to update to Mojave (there is the link where you can find it: https://support.apple.com/en-us/HT210190).
After update (in Mojave) you can find Software update: Apple logo (left, top corner) -> System preferences -> Software update.
There you find updating to macOC Catalina, BUT... it isn't ending of problems ..
I met the next one - I had "null". If you have also so there would be the second part of solving the problem (look at the screenshot below)
Now downloading works, but afterwards it wanted to download again, again, again ...
After hours I found the solution - you have to click "Upgrade Now" in Software Update, but of course it wouldn't work.
Next go to App Store, find macOS Catalina, click "GET" and .. hmm it redirects you to Software Update, but also opens "Install macOS Catalina" ... welcome home
So firstly you have to update to Mojave (there is the link where you can find it: https://support.apple.com/en-us/HT210190).
After update (in Mojave) you can find Software update: Apple logo (left, top corner) -> System preferences -> Software update.
There you find updating to macOC Catalina, BUT... it isn't ending of problems ..
I met the next one - I had "null". If you have also so there would be the second part of solving the problem (look at the screenshot below)
Now downloading works, but afterwards it wanted to download again, again, again ...
After hours I found the solution - you have to click "Upgrade Now" in Software Update, but of course it wouldn't work.
Next go to App Store, find macOS Catalina, click "GET" and .. hmm it redirects you to Software Update, but also opens "Install macOS Catalina" ... welcome home