MacOS deployment issue through RMM tool

[CarouIT]

We're trying to deploy a self-hosted EDR solution (Wazuh) to macOS devices using our RMM tool (Atera).


The script works perfectly when run directly on the local machine. However, when executed via Atera, the installation fails.


Here’s what we’ve tried so far:

• Running the installation script silently through Wazuh's built-in method — failed.
• Deploying the script using Atera (which works), then executing it separately using another script — still fails during execution via Atera.

Our assumption is that macOS security restrictions might be blocking the installation process when it's triggered remotely.


Has anyone successfully automated Wazuh installation (or something similar) on macOS through RMM platforms like Atera? Any recommendations or best practices would be really helpful.

 

[CarouIT]

It turns out the problem was related to the older Wazuh(EDR) version (4.9.x.x). We consistently encountered deployment errors when using Atera with that version.

After updating the server to Wazuh version 4.12.0-1, the deployment via Atera started working without issues. So the confirmed root cause was the outdated version causing installation errors during Atera-based deployments.