I've had a Magic Keyboard since 2018, I used to like the product. My most recent one developed a problem with the hinge. I have a 2021 M1 2TB iPad Pro connected to it, with AppleCare+. I contacted apple, they said to bring it in, closest store is an hour drive. I rescheduled a few times and finally just requested they send the box they offered on my first inquiry. I was told that is no longer an option and I'd have to pay $324 to get the keyboard fixed or replaced. I asked about my coverage, they told me the second time that wasn't an option. I can either send it in, with a hold of 57 dollars and an end amount of 324, or take it to a store an hour from me to do the same thing. Now I have a Magic Keyboard that won't close completely. I think this is my last iPad and possibly apple product.
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Magic Keyboard POS
- Thread starter Jonr515
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Rep scheduled a call with a Senior Advisor, took the call 10 minutes late (no big deal) told me the same thing, AppleCare + doesn't cover the keyboard. This is my last iPad, I had a 14in MBP in mind, no more. Apple sucks, customer service used to be top tier. Now, total crap, f apple
That’s a lie, not calling you a liar but the reps don’t know what they are talking about, they do cover Magic Keyboards for iPads, you need to escalate this:
Hardware coverage
Get unlimited incidents of accidental damage protection1Get battery service if it retains less than 80% of its original capacity
AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians.
Service coverage includes the following:
I have had mine replaced three times. The last time they mentioned that they can only do ”it” if it was bought with the original iPad but mine was. I hate that disconnect between reps because they don’t leave notes about the previous service tech, the apple Magic Keyboard was released in 2020 though not 2018. Mind you I paid the $49 accidental damage fee but you need to show them the website. They can’t argue with apple branded iPad keyboard which the Magic Keyboard falls under.
Thank you, I'll try one more time. If they don't honor the AppleCare+ (with the BS amount they charge, thats enough for me)
The only "but" they tried to tell me was the purchase date of the ipad but I was firm and never wavered when I showed the website never mentioned anything about a purchase date, but they do honor the "Apple" branded keyboard for it.
I completely understand the pushback to not replace because I have been told no multiple times, I show them the site, but I like to sweeten the deal by offering to pay for the accidental damage fee of $49 which is a hell of lot cheaper than the 349 IMHO.
are you sure you have had a Magic Keyboard for your iPad Pro since 2018? I believe it was released for the first time in mid 2020? Before that it was the folio keyboard.
You’re correct - the magic keyboard didn’t come out until May 2020. I remember it clearly b/c I got mine at launch as part of a lockdown/pandemic response kit…
At this point, AppleCare should cover the keyboard even if it was on a different receipt (they clarified or changed the same receipt policy awhile back, there were stories you can google).
I do have to admit I never thought about what that might look like if the keyboard were years older than the iPad though. I’ll be curious how this works out.
I do have to admit I never thought about what that might look like if the keyboard were years older than the iPad though. I’ll be curious how this works out.
I just came back to this thread, I meant the iPad was the 2018 model. I got the keyboard when it came out, so I'm sure it was 2020, sorry about that!
Yeah, honestly with the claims I have done on my my Magic Keyboard, the last time the apple rep was trying to check if I got the ipad and keyboard around the same time. So in their mind the keyboard’s coverage is only active if you bought it at the same time. It sucks but I just managed to talked my way out of it by bringing up the fact that they never asked me about it before.
It’s BS but I just play their game now, I got my new iPad and upgraded magic keyboard the same day just to see what excuse they come out with next.