Resolved Magic Keyboard touch id not working

[d82k]

Hello,

I have a iMac 5k 27" 2019 running Sequoia 15.4.1. I recently bought a Magic Keyboard to enable the touch-id. The keyboard works great, but unfortunately in my settings the touch id is not appearing so it cannot be configured.

The keyboard is listed as being compatible with my iMac so cannot really understand how to configure it.

Any idea or suggestions please?

Kind regards,
dk

 

[PaulD-UK]

@d82k Touch ID on external keyboards only works with Apple Silicon Macs.

If Touch ID isn't working on Mac – Apple Support (UK)

If Touch ID on your built-in keyboard or Magic Keyboard isn’t working as expected, such as to unlock your Mac or autofill passwords, try these solutions.

support.apple.com

• Make sure your Mac meets the keyboard’s system requirements: Magic Keyboard models with a USB-C port require a Mac with Apple silicon and macOS Sequoia 15.1 or later. Magic Keyboard models with a Lightning port require a Mac with Apple silicon and macOS Big Sur 11.4 or later.

 

[d82k]

I saw the requirements, but then why they state it is compatible? The product page is miss leading, it's written it is compatible. the could have put a note, so disappointing.

I tried to switch (another) lighting keyboard with touch id to the iMac 2019 as well and it does not work either.

Magic Keyboard with Touch ID and Numeric Keypad for Mac models with Apple silicon (USB-C) - British English - Black Keys

Magic Keyboard with Touch ID and Numeric Keypad features a sleek design and a long-lasting rechargeable battery and pairs automatically with your Mac. Buy now.

www.apple.com

 

[Daydog]

I saw the requirements, but then why they state it is compatible? The product page is miss leading, it's written it is compatible. the could have put a note, so disappointing.

I tried to switch (another) lighting keyboard with touch id to the iMac 2019 as well and it does not work either.

Magic Keyboard with Touch ID and Numeric Keypad for Mac models with Apple silicon (USB-C) - British English - Black Keys

Magic Keyboard with Touch ID and Numeric Keypad features a sleek design and a long-lasting rechargeable battery and pairs automatically with your Mac. Buy now.

www.apple.com

yes you are right compatibility

• iMac (Retina 5K, 27-inch, 2019–2020) have you tried signing out of iCloud than signing back in..

 

[d82k]

I tried just now and nothing changed no touch id is appearing in the settings...

 

[Daydog]

I tried just now and nothing changed no touch id is appearing in the settings...

also try switching keyboard off then back on with usb cable attached and with out if still doesn't work the only other
is try reinstalling macOS from fresh..something like This is what you should see in system.