Magic Trackpad & Magic Mouse

[butterwm]

Just received my new M4 iMac. At the time of order you couldn’t select both the trackpad and mouse as you could on all previous versions. Apple doesn’t sell color matching accessories.

Several of us received info from Apple saying we would have to contact support after we received the computer and they could get us one. I have tried this several times and keep being denied. Has anyone had any luck yet doing this and if you did how or who did you contact? I have been through sales, support, MAC support, post-purchase support and many supervisors.

 

[Weaselboy]

If you ask the support technician to look up article CP403439 it will point them in the right direction.

 

[butterwm]

If you ask the support technician to look up article CP403439 it will point them in the right direction.

Do you have a copy of this article I can read? Sales, support, post-sales support and Apple Care support all have no idea what to do and say it can’t be done even when I provide them with that article number.

 

[Weaselboy]

Do you have a copy of this article I can read? Sales, support, post-sales support and Apple Care support all have no idea what to do and say it can’t be done even when I provide them with that article number.

I'm sorry, I don't have access to it. However, I am told this article contains guidance on the issue.

 

[Weaselboy]

Do you have an Apple Store nearby. You might try going there and give them the article number. My understanding is the article explains exactly how to accomplish what you are after here.

 

[russell_314]

Just received my new M4 iMac. At the time of order you couldn’t select both the trackpad and mouse as you could on all previous versions. Apple doesn’t sell color matching accessories.

Several of us received info from Apple saying we would have to contact support after we received the computer and they could get us one. I have tried this several times and keep being denied. Has anyone had any luck yet doing this and if you did how or who did you contact? I have been through sales, support, MAC support, post-purchase support and many supervisors.

I just noticed this because I was looking at the M4 iMac. You used to be able to buy both. Were you able to get support to help you?

When I bought an M1 iMac, I picked the mouse instead of both and regretted it. I contacted Apple support and they told me the only way I could get a color matching trackpad was to buy another iMac. They were 100% not budging at all because I insisted and asked if they could escalate it and they told me no, absolutely not. Maybe their policy has changed since then.

You might have to buy two iMacs if you want both the mouse and the trackpad. You could just get a second base model iMac and sell it without the trackpad for a little loss.

 

[Xand&Roby]

I just noticed this because I was looking at the M4 iMac. You used to be able to buy both. Were you able to get support to help you?

When I bought an M1 iMac, I picked the mouse instead of both and regretted it. I contacted Apple support and they told me the only way I could get a color matching trackpad was to buy another iMac. They were 100% not budging at all because I insisted and asked if they could escalate it and they told me no, absolutely not. Maybe their policy has changed since then.

You might have to buy two iMacs if you want both the mouse and the trackpad. You could just get a second base model iMac and sell it without the trackpad for a little loss.

No, if you buy online you have 14 days to withdraw, and they have to pay the returned iMac.

They'll charge you for the missing device, but they can't charge you for the entire Mac you returned.

On the other hand, if that genius Cook has decided not to make available a product that they have in the catalog then he can't complain if someone does him the favor.

 

[russell_314]

No, if you buy online you have 14 days to withdraw, and they have to pay the returned iMac.

They'll charge you for the missing device, but they can't charge you for the entire Mac you returned.

On the other hand, if that genius Cook has decided not to make available a product that they have in the catalog then he can't complain if someone does him the favor.

This is a pretty clever way to get both a trackpad and mouse. I wonder if there are any possible negative consequences to doing this though?

 

[gregmac19]

This behavior by Apple is annoying, and sadly typical of the way that they treat their customers at times! I can understand not having mice and trackpads in all the colors in stores, but what would it hurt to make them available online?

I was planning to buy an iMac soon, but after reading this I am just going to get by with what I have. Screw Timmy!

 

[Its Trish]

Yup, just another example of Apple's "warm and fuzzy" slowly disappearing over the past decade.

1. Buy-two-return-one method

First, I am indeed okay with using the buy-two-return-one method, to acquire (and pay for) a colored trackpad. Especially since Steve Jobs has for decades trained us (via marketing) to embrace, love and purchase devices in fun colors! 1999 iMac G3 in 5 colors, 2000 iMac G3 in 5 **additional** new colors, iBook, iPod, iPod mini, iPad, iPhone 5c (thru present), and M1 iMac. Not to mention Apple stores having a giant wall of colorful cases for iphone, iPad etc.​

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...but then, after Jobs trained us to embrace, love, and purchase colorful devices, Apple recently TOOK AWAY our previous ability to purchase iMacs (M1) with a colored mouse AND a colored trackpad. 😓​

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2. Restocking fee?

If your retail store notices you purchased 2 iMacs and are returning one, without the trackpad (cuz you claim you cannot find it?)... they may figure out your intentional move to score a colored iPad (normally not for sale separately)... then (at manager's discretion) charge you a restocking fee on the returned iMac.​

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IMHO it's somewhat likely your Apple Store employee or manager is aware of the buy-two-return-one method that's been posted on Macrumors and Reddit threads. (an apple store employee told me she reads Macrumors every night after work, and that there isn't an Apple employee who doesn't read this site)​