Hello,
I have an email address setup with mail.app for support for a company. We are moving to Zendesk though, so any emails I receive I need to send them to Zendesk, yet retain their email address from the sender in order for Zendesk to set up their ticket correctly.
I have heard I can use redirect for this, I have tried this, and it maintains the name of the Client in the from email, but still shows my email address instead of theirs.
In the actual app, it has a from field but it does not allow me to change it, and has it fixed at my email address.
Any ideas
I have an email address setup with mail.app for support for a company. We are moving to Zendesk though, so any emails I receive I need to send them to Zendesk, yet retain their email address from the sender in order for Zendesk to set up their ticket correctly.
I have heard I can use redirect for this, I have tried this, and it maintains the name of the Client in the from email, but still shows my email address instead of theirs.
In the actual app, it has a from field but it does not allow me to change it, and has it fixed at my email address.
Any ideas