Margarita ruined my MacBook Pro (happy ending though!)

[PlayMoneyPro]

So a couple of weeks ago, I spilled a margarita literally all over my 5 month old MacBook Pro (paid about $2500). I never got AppleCare. I sent it in for repair, fully expecting to get a hefty bill because the keyboard was basically ruined and the trackpad was acting weird.

Apple just sent back my MBP (overnight shipping THEY paid for!) and replaced the following:

Topcase, with battery
Trackpad (which they noted the liquid indicator was tripped)
I/O Board

I FULLY expected to be paying at least $500-1000, if not needing a completely new computer, because this was 100% MY fault! They charged me nothing! They didn't even make me pay for the shipping to and from.

How does this happen? Did they look at ordering history and see I basically purchase about $5000 worth of Apple products each year? Did I get a nice tech, or just plain lucky? Surely, they have to have some sort of system to decide what happens in these situations? I can't imagine the "limited" warranty would cover such an event like this.

Nonetheless, just wanted to say how incredible of a company Apple is!

 

[gigapocket1]

This is just what they do. I’ve had so many amazing stories with Apple.

 

[gigatoaster]

That would have been your most expensive margarita. Shame haha

 

[jerryk]

Proof drinking and using a computer don't mix.

Glad Apple came to the rescue

 

[alexmartinpc]

You better tell the whole story because no company, specially Apple, would just give you for free that kind of reparation. I remember a friend of mine broke his iPhone 6 screen the second day he purchased it and it was not covered, of course, by the warranty, and he had to paid big bucks to repair it. How would they repair for free such a failure in a macbook?

 

[PlayMoneyPro]

You better tell the whole story because no company, specially Apple, would just give you for free that kind of reparation. I remember a friend of mine broke his iPhone 6 screen the second day he purchased it and it was not covered, of course, by the warranty, and he had to paid big bucks to repair it. How would they repair for free such a failure in a macbook?

I don't know. Like I said, I fully expected to get a bill. I'm curious myself as to how these decisions get made. Surely, a huge successful corporation would have a formula for this kind of thing?