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MBP 15 i7 Keeps crashing randomly

A

Arvean

macrumors newbie
Original poster
Dec 27, 2009
11
0
New York City
Hey Guys,

I've loved my MBP so far, but I'm growing scared of it. I've installed extra 4gb ram chip, so my total memory would be 6gb, and it was running fine for the last few weeks. Starting last week I get random crashes, where screen dimms a little, and a wave goes down freezing and telling me I need to power down and restart my computer. What's funny, when I removed 2gb of ram and left it on the 4gb itself, it just did it again costing me 20 minutes of work on my term paper!

I'm really frustrated by this experience. Here are my questions:
1) How can I check what can be the problem?
2) Do you think memory combination causes it?

Below is my report I get on the crash:

Interval Since Last Panic Report: 40266 sec
Panics Since Last Report: 2
Anonymous UUID: 05220292-63AB-406E-870F-67129824F059

Sun Nov 7 16:19:48 2010
panic(cpu 3 caller 0x29d59a): "Spinlock acquisition timed out: lock=0x847e68, lock owner thread=0xa7b63d4, current_thread: 0xa7b63d4"@/SourceCache/xnu/xnu-1504.7.4/osfmk/i386/locks_i386.c:346
Backtrace (CPU 3), Frame : Return Address (4 potential args on stack)
0x54ffb8f8 : 0x21b455 (0x5cf328 0x54ffb92c 0x2238b1 0x0)
0x54ffb948 : 0x29d59a (0x590068 0x847e68 0xa7b63d4 0xa7b63d4)
0x54ffb968 : 0x226345 (0x847e68 0x0 0x0 0x2000000)
0x54ffb9d8 : 0x2270e0 (0xa7b63f0 0xa7b63f0 0x54ffba38 0x232823)
0x54ffba48 : 0x227184 (0x0 0x0 0x0 0x8794834)
0x54ffba68 : 0x29e4c9 (0x0 0x0 0x54ffbc18 0x2d5879)
0x54ffbaf8 : 0x41764c (0x9926734 0x54ffbb18 0x200 0x8e7d804)
0x54ffbb28 : 0x434541 (0x9926734 0x2 0x54ffbb58 0x0)
0x54ffbb58 : 0x43a0f7 (0x8e7d804 0x1 0x2 0x44b928)
0x54ffbc68 : 0x427e96 (0xb8b7cb8 0x1 0xf075 0x0)
0x54ffbdc8 : 0x2faeb4 (0x54ffbdec 0x3 0x54ffbe18 0x57c460)
0x54ffbe18 : 0x2efd55 (0xb8b7cb8 0x54ffbec4 0x1 0x54ffbf54)
0x54ffbe78 : 0x494d05 (0x90d4340 0x54ffbec4 0x1 0x54ffbf54)
0x54ffbf18 : 0x49514d (0x54ffbf54 0x90d4340 0x10ff400 0x1)
0x54ffbf78 : 0x4edaf8 (0x90a9540 0xa70c188 0xa7b1684 0x1)
0x54ffbfc8 : 0x29f43d (0xa70c184 0x0 0x10 0x9771ea0)

BSD process name corresponding to current thread: mds

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 126347852894
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0x105e000, size 0x12288) - last unloaded 90554971118
loaded kexts:
com.parallels.kext.prl_vnic 6.0 11800.593005
com.parallels.kext.prl_netbridge 6.0 11800.593005
com.parallels.kext.prl_usb_connect 6.0 11800.593005
com.parallels.kext.prl_hid_hook 6.0 11800.593005
com.parallels.kext.prl_hypervisor 6.0 11800.593005
com.apple.filesystems.msdosfs 1.6.1
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AppleBluetoothMultitouch 54
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.12
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.8.7f1
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.AppleMikeyDriver 1.8.7f1
com.apple.driver.AudioAUUC 1.4
com.apple.driver.AppleIntelHDGraphics 6.1.8
com.apple.driver.AppleIntelHDGraphicsFB 6.1.8
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.GeForce 6.1.8
com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
com.apple.driver.AppleGraphicsControl 2.8.63
com.apple.driver.AppleLPC 1.4.12
com.apple.filesystems.ntfs 3.2
com.apple.driver.AppleUSBTCButtons 1.8.1b1
com.apple.driver.AppleUSBCardReader 2.5.4
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.driver.AppleIRController 303.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 425.16.2
com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
com.apple.driver.AppleBluetoothHIDKeyboard 1.2.0a3 - last loaded 10993013367
com.apple.driver.AppleHIDKeyboard 1.2.0a3
com.apple.driver.IOBluetoothHIDDriver 2.3.7f1
com.apple.driver.AppleMultitouchDriver 205.34
com.apple.driver.DspFuncLib 1.8.7f1
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOBluetoothSerialManager 2.3.7f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.8.7f1
com.apple.iokit.IOHDAFamily 1.8.7f1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.1.2b1
com.apple.nvidia.nv50hal 6.1.8
com.apple.NVDAResman 6.1.8
com.apple.iokit.IONDRVSupport 2.1
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.7f1
com.apple.driver.AppleUSBBluetoothHCIController 2.3.7f1
com.apple.iokit.IOBluetoothFamily 2.3.7f1
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.driver.AppleUSBMultitouch 205.32
com.apple.iokit.IOUSBHIDDriver 4.0.2
com.apple.driver.AppleUSBMergeNub 4.0.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOUSBUserClient 4.0.0
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 4.0.2
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 283
com.apple.iokit.IOStorageFamily 1.6.1
com.apple.driver.AppleACPIPlatform 1.3.2
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
Bluetooth: Version 2.3.7f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: INTEL SSDSA2M080G2GN, 74.53 GB
Serial ATA Device: Hitachi HTS545050B9SA02, 465.76 GB
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
 
I would put it back to it's original configuration (2GB memory) and see if it happens again. If it happens again... your machine is under warrantee and apple will fix it. If it doesn't happen again the 4GB memory is either faulty or you are running some program that is having a problem when it runs in high memory.

Just make sure you back up your stuff.
 
xlii said:
I would put it back to it's original configuration (2GB memory) and see if it happens again. If it happens again... your machine is under warrantee and apple will fix it. If it doesn't happen again the 4GB memory is either faulty or you are running some program that is having a problem when it runs in high memory.

Just make sure you back up your stuff.
Click to expand...

Thanks for your reply. Well, I'm always backing up. I was just writing my paper, and I guess got unfortunate that it crashed in between "saves".

Is there any way to determine what piece of software can cause this?There's a lot running in the background ( Like Cinch or Adium) but it usually crashes either in Firefox, or Word 2011 ;)
 
First I would say remove the memory that you have installed. And then check to see if the computer still crashes when the new memory is removed. It seems like that is the only thing that has changed since the computer started crashing. Thats where I would start.
 
lickitysplit said:
First I would say remove the memory that you have installed. And then check to see if the computer still crashes when the new memory is removed. It seems like that is the only thing that has changed since the computer started crashing. Thats where I would start.
Click to expand...

Yeah, it just crashed on me again, so that's what I did. I'll keep you posted if it help.


Interval Since Last Panic Report: 40267 sec
Panics Since Last Report: 3
Anonymous UUID: 05220292-63AB-406E-870F-67129824F059

Sun Nov 7 16:55:38 2010
panic(cpu 1 caller 0x2a8ab2): Kernel trap at 0x00226394, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x084401e0, EBX: 0x00000000, ECX: 0x54ec6000, EDX: 0x084401e0
CR2: 0x00000000, EBP: 0x5c06bee8, ESI: 0x00847e68, EDI: 0x00847e40
EFL: 0x00010083, EIP: 0x00226394, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000002

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x5c06bca8 : 0x21b455 (0x5cf328 0x5c06bcdc 0x2238b1 0x0)
0x5c06bcf8 : 0x2a8ab2 (0x591664 0x226394 0xe 0x59182e)
0x5c06bdd8 : 0x29e9a8 (0x5c06bdf0 0x87c2600 0x5c06bee8 0x226394)
0x5c06bde8 : 0x226394 (0xe 0x48 0x10 0x12da0010)
0x5c06bee8 : 0x2270e0 (0x85c53f0 0x0 0x87c2604 0x4fc141)
0x5c06bf58 : 0x227161 (0x22fa9b 0x863ea0 0x0 0x2a1591)
0x5c06bf78 : 0x22fc35 (0x22fa9b 0x863ea0 0x0 0x0)
0x5c06bfc8 : 0x29e6cc (0x863ea0 0x0 0x10 0x89fc564)

BSD process name corresponding to current thread: kernel_task

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 1749079420511
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0x105e000, size 0x12288) - last unloaded 90456432098
loaded kexts:
com.parallels.kext.prl_vnic 6.0 11800.593005
com.parallels.kext.prl_netbridge 6.0 11800.593005
com.parallels.kext.prl_usb_connect 6.0 11800.593005
com.parallels.kext.prl_hid_hook 6.0 11800.593005
com.parallels.kext.prl_hypervisor 6.0 11800.593005
com.apple.filesystems.msdosfs 1.6.1
com.apple.driver.AppleBluetoothMultitouch 54
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AGPM 100.12.12
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleMikeyDriver 1.8.7f1
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.AppleHDA 1.8.7f1
com.apple.driver.AudioAUUC 1.4
com.apple.driver.AppleIntelHDGraphics 6.1.8
com.apple.driver.AppleIntelHDGraphicsFB 6.1.8
com.apple.filesystems.autofs 2.1.0
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.filesystems.ntfs 3.2
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
com.apple.driver.AppleLPC 1.4.12
com.apple.GeForce 6.1.8
com.apple.driver.AppleGraphicsControl 2.8.63
com.apple.driver.AppleUSBTCButtons 1.8.1b1
com.apple.driver.AppleUSBCardReader 2.5.4
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
com.apple.driver.AirPortBrcm43224 425.16.2
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
com.apple.driver.AppleBluetoothHIDKeyboard 1.2.0a3 - last loaded 18762036384
com.apple.driver.AppleHIDKeyboard 1.2.0a3
com.apple.driver.IOBluetoothHIDDriver 2.3.7f1
com.apple.driver.AppleMultitouchDriver 205.34
com.apple.driver.DspFuncLib 1.8.7f1
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOBluetoothSerialManager 2.3.7f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.8.7f1
com.apple.iokit.IOHDAFamily 1.8.7f1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.1.2b1
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.1.8
com.apple.NVDAResman 6.1.8
com.apple.iokit.IONDRVSupport 2.1
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.7f1
com.apple.driver.AppleUSBBluetoothHCIController 2.3.7f1
com.apple.iokit.IOBluetoothFamily 2.3.7f1
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.driver.AppleUSBMultitouch 205.32
com.apple.iokit.IOUSBHIDDriver 4.0.2
com.apple.driver.AppleUSBMergeNub 4.0.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOUSBUserClient 4.0.0
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 4.0.2
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 283
com.apple.iokit.IOStorageFamily 1.6.1
com.apple.driver.AppleACPIPlatform 1.3.2
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
Bluetooth: Version 2.3.7f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: INTEL SSDSA2M080G2GN, 74.53 GB
Serial ATA Device: Hitachi HTS545050B9SA02, 465.76 GB
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
 
By any chance did you install any new software? I installed the trial version of Photoshop CS5 last week and that has crashed my iMac several times/day. Sometimes freezing the computer and sometimes having a menu drop down in several languages telling me to hold the button to restart... I think the problem is that the tiny 256MB graphics card can't handle still images. At least when I turned off OpenGL feature yesterday it finally stopped doing that - so far.

It seems strange that after you upgraded the ram it worked fine for a few weeks. I would think that if that was the problem it would have happened sooner.

Use the Activity Monitor to see how much of your system resources it is using. That was how I narrowed down my problem since CS5 is a extreme resource hog. Today it had one core running at 100% in Photoshop for a while but the software was doing absolutely nothing.
 
Without a register spec it is impossible to know what is happening to cause the kernel panics. Even then it might only point you in a general direction and won't tell you if it is flaky hardware or flaky software.

The secret to getting to the root of these types of problems without the register spec and a knowledge of the inner working of the machines hardware and software is to simplify, simplify, simplify.

You are running a lot of stuff and your machine should be able to handle it no problem... but not running a lot of stuff would eliminate a lot of things as the possible cause.

Looking at the activity monitor is a good idea as previously suggested. Putting the machine in the original state (2GB memory) is a good idea. If after this the machine is still failing a trip to Apple Care might be in order. It's less than one year old, get Apple to make it right.
 
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