MBP with TB less tha a year old - won’t turn on, no signs of life

[Yixian]

Have owned Macs for about 15 years and never have I had one die on me so prematurely.

A week ago I noticed the Pro once wouldn’t wake from sleep after closing it and required a hard restart, then no problems.

Then yesterday I had the same thing happen again, hard restarted and things seemed fine then suddenly a few hours later the screen went black and the touch bar flicked and died.

Since then I have been unable to get a single sign of life of the machine. Tried leaving it 12h without a charge then recharging - nothing. Tried resetting the SMC, nothing.

Not a flicker, no a chime, zilch. It’s like a cold hard slab of aluminium.


I can recall no damage and no exposure to water at any point recently. The battery was low charge when it died but despite attempted recharging through all 4 ports and testing that he power adapter is functional, again nothing.

Any ideas before I take it to the Apple Store?

It’s under warranty, my main concern is retaining the contents of the HDD

 

[MC6800]

Nothing for it but to bring it in, and tell them to save your drive contents if possible.

Computers really shouldn't be allowed to be sold without a backup drive and enforced backup. Like selling a car without an emergency brake.

 

[Yixian]

Nothing for it but to bring it in, and tell them to save your drive contents if possible.

Computers really shouldn't be allowed to be sold without a backup drive and enforced backup. Like selling a car without an emergency brake.

Just wondering, with these new MBPs how easy is it for them to access the hard drive and extract from it?

And do they actually do any repairs in store or do they all get sent off these days? Because I’m day one of a pan European holiday and won’t be in this city for more than 3-4 days...

 

[MC6800]

Just wondering, with these new MBPs how easy is it for them to access the hard drive and extract from it?

And do they actually do any repairs in store or do they all get sent off these days? Because I’m day one of a pan European holiday and won’t be in this city for more than 3-4 days...

I'd guess Apple would use their data recovery tool if they can. If it's a simple problem they may fix it in the store, but don't count on it. Being a power problem they likely wouldn't be able to power up the logic board to extract the data before sending it out.

 

[Fishrrman]

Less than a year old?
It's still UNDER WARRANTY!
Take it to a brick-n-mortar Apple Store and let them deal with it!

 

[hobowankenobi]

No need to worry about data...unless the drive is failing. But that would not cause the shutdown issues you describe. Will likely be a power and/or logicboard issue. They will replace what is required, and hand it back to you.

If the drive is diagnosed as bad, they will swap it out. Bye bye data.

Gotta backup. Always be prepared.